Product and Service Designer, JPMorganChase
Service and product design nerd working in cloud enablement and developer tooling at JPMorgan. I untangle complex business and customer needs and translate them into actionable design requirements that drive better experiences.
2025 — Now
Palo Alto, CA
• Led UX design for JPMorgan's internal developer portal, enhancing user satisfaction by 42%.
• Conducted in-depth research with engineers and managers to identify adoption barriers.
• Streamlined public cloud onboarding, reducing product interactions by 87% and approval requests by 67%.
• Championed AI-assisted research methods, accelerating insight generation while maintaining rigor.
2023 — 2025
Glasgow, Scotland, United Kingdom
2021 — 2023
University of Strathclyde
Dundee and Angus College
