Technical Lead for Conversational Agents, an enterprise-grade agentic platform enabling users to build, evaluate, and deploy conversational AI agents with end-to-end tracing and observability.

Led and oversaw Conversational Agents product from concept to general-availability; core architect of the multi-system platform consisting of a durable Temporal-based agentic runtime, data persistence and web-socket management layer, and headless APIs/SDKs for custom enterprise integrations.

Implemented authentication, user-management, and backend routes for high-traffic platforms (Academy, Customer Portal), scaling serverless infrastructure to handle tens of thousands of daily logins. Refactored core Customer Portal backend (RBAC, identity, and database systems), reducing technical debt by over 3,000 lines of code and improving system maintainability with no production regressions.