▪️ Applied problem discovery frameworks to identify core challenges in wellness program engagement, resulting in a clear product roadmap

▪️ Conducted stakeholder interviews and user research to prioritize problems needing solutions, aligning business goals with user needs

▪️ Designed intuitive participant experiences based on research insights, increasing program engagement by 45%

▪️ Created administrator dashboards with data visualization tools, reducing administrative time by 30% through streamlined workflows

▪️ Participated in agile sprint planning to coordinate research, design, and development activities

▪️ Combined quantitative usage data with qualitative user feedback to continuously refine the product experience

▪️ Influenced product strategy through evidence-based presentations to leadership and stakeholders

▪️ Led stakeholder identification workshops and created stakeholder maps for government service products, ensuring all key perspectives were incorporated into the design process

▪️ Translated complex stakeholder requirements into clear problem statements and design objectives, increasing alignment across teams

▪️ Conducted mixed-methods research (usability testing, interviews, surveys, analytics) to identify pain points in child welfare case management systems

▪️ Contributed in sprint planning sessions with cross-functional teams, balancing technical constraints with user needs to prioritize feature development

▪️ Created and maintained UI design systems that reduced design inconsistencies and improved development efficiency

▪️ Monitored key usage metrics and gathered qualitative feedback to identify behavioral trends, resulting in data-driven design improvements

▪️ Managed and mentored a team of designers, fostering a collaborative environment while advocating for human-centered design principles

▪️ Designed user experiences for three distinct products by applying human-centered design methodology across the full product lifecycle

▪️ Led discovery research using contextual inquiry, interviews, and usability testing to define and prioritize user problems

▪️ Created UI designs that adhered to visual design principles while solving complex workflow challenges

▪️ Established a comprehensive design feedback system used by several departments that improved collaboration efficiency between internal teams and external clients

▪️ Developed user journey maps and service blueprints to identify pain points and opportunities for innovation

▪️ Facilitated successful stakeholder presentations, effectively explaining the "why" behind design decisions and research findings

▪️ Collaborated with engineering during sprint planning and implementation to ensure design integrity, resulting in 20% faster development cycles

▪️ Designed features aimed at elevating the overall user experience by introducing innovative functionalities and enhancing visual design

▪️ Helped guide the product team by offering valuable insights into product requirements

▪️ Shaped the overarching product roadmap for strategic alignment and comprehensive planning