Built Product Ops function from zero—establishing QA infrastructure, user research frameworks, issue management systems, and cross-functional workflows that bridge EPD with business stakeholders.

Enabled product development across Product, Operations, and Engineering—managing requirements gathering, A/B experiments, QA testing, Salesforce configurations, and change management for launches. Owned intake and triage for Eng polishes and feature requests, translating operational needs into prioritized roadmaps.

Tools: Jira, Confluence, Salesforce

Built and owned end-to-end onboarding program while managing team of 5 supporting ~200 designers. Restructured design operations support system for scalability.

Tools: Miro, iSpring, Zendesk, Looker, Slack, Google Suite

Led test team of 9 designers collaborating with Product and Engineering to beta test internal tools and initiatives for the design community.

Tools used: Zoho, Zendesk, Miro, Looker, Slack, Google Suite

Provided design execution and mentorship to junior designers as Redesign Lead.

Tools used: In-house 3D application, Zoho, Zendesk, Slack, Google Suite