# May Nguyen

> Product Ops @ Speak

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/maynguyen

## Work Experience
### Product Ops Lead @ Speak
Jan 2024 – Present | San Francisco, CA
Built Product Ops function from zero—establishing QA infrastructure, user research frameworks, issue management systems, and cross-functional workflows that bridge EPD with business stakeholders.

### Sr. Analyst, Product Ops @ Upstart
Jan 2022 – Jan 2024 | San Francisco Bay Area
Enabled product development across Product, Operations, and Engineering—managing requirements gathering, A/B experiments, QA testing, Salesforce configurations, and change management for launches. Owned intake and triage for Eng polishes and feature requests, translating operational needs into prioritized roadmaps.

Tools: Jira, Confluence, Salesforce

### Design Operations Supervisor @ Modsy
Jan 2020 – Jan 2021 | San Francisco Bay Area
Built and owned end-to-end onboarding program while managing team of 5 supporting ~200 designers. Restructured design operations support system for scalability.

Tools: Miro, iSpring, Zendesk, Looker, Slack, Google Suite

### Design Services Lead @ Modsy
Jan 2019 – Jan 2020 | San Francisco Bay Area
Led test team of 9 designers collaborating with Product and Engineering to beta test internal tools and initiatives for the design community.

Tools used: Zoho, Zendesk, Miro, Looker, Slack, Google Suite

### Senior Design Associate @ Modsy
Jan 2018 – Jan 2019 | San Francisco Bay Area
Provided design execution and mentorship to junior designers as Redesign Lead.

Tools used: In-house 3D application, Zoho, Zendesk, Slack, Google Suite

### Remote Stylist @ Modsy
Jan 2017 – Jan 2018 | San Francisco Bay Area
Managed customer design journeys from consultation to merchandise recommendation.


## Education
### Bachelor of Fine Arts (B.F.A.) in Interior Archtecture & Design
Academy of Art University


## Contact & Social
- LinkedIn: https://linkedin.com/in/maynhp

---
Source: https://flows.cv/maynguyen
JSON Resume: https://flows.cv/maynguyen/resume.json
Last updated: 2026-04-13