As a member of the SF Leadership Team, I focus on driving business and customer outcomes, as well as ensuring the health of our Product Design practice. Responsibilities include:

• Working closely with product and engineering leadership to identify, scope, and manage the delivery of software applications using proven agile, user-centered design, and lean product management methodologies.

• Facilitating workshops with client executive stakeholders to align strategic outcomes with identified success criteria to ensure successful delivery

• Tracking and reporting weekly revenue and burn-down numbers for delivery engagements

• Mentoring, coaching, and advocating for the advancement of my reports (this currently includes Sr and Staff designers as well as Sr engineers and managers)

• Developing best practices for the design team, including hiring, feedback, design critique, and collaboration patterns with clients and other roles.

• Teaching sales and delivery leaders about the design process, how to integrate Product Designers, & how to sell design.

• Defining and developing new service offerings based on client needs

Worked with balanced teams of engineers, designers and PMs to help Pivotal’s clients build successful products while enabling them in lean, agile, and user-centered methodologies. Consulted on a variety of both enterprise and consumer-facing apps for clients across the globe like NBC, Rabobank, Singapore Airlines, the IRS, and SEIU.

• Conduct generative and evaluative user research.

• Work with product managers to assess business opportunities and constraints, define priorities, and inform product roadmaps from research insights

• Develop design artifacts (personas, story boards, logic flows) to communicate user needs and design decisions to product and development teams

• Facilitate user experience exercises to help find optimal solutions to user problems including, design studio, service blueprinting, and solution brainstorming

• Design user flows, wireframes, mockups, live style guides, and high-fidelity visuals

• Lead cross-functional workshops to facilitate decision-making, including riskiest assumptions, problem and solution prioritization, and risks and mitigations

• Support development teams executing on designs through tight feedback loops, style guides, and cross-pairing

• Enable clients to build out their design practice

• Mentored and coached a team of mostly Sr Product Designers

• Led hiring initiatives and updated hiring practices to reduce bias and improve the candidate experience

• Conducted skills assessment to identify gaps in our team and inform hiring criteria for new designers

• Revitalized the Design Practice - Met with designers to identify needs, advocated for investments in our design practice, and encouraged shared ownership of team rituals like Critique, Campfire, Portfolio Reviews, etc.

• Introduced a design practice health assessment that has now spread to multiple offices