# Mayra Vega > Product Design Manager at Netflix Location: Oakland, California, United States Profile: https://flows.cv/mayra As a design leader, I’ve spent the past decade solving gnarly problems across a variety of industries, digging into not only what to build, but how we collaborate to build it. I am passionate about using a human-centered approach to creating workplaces where humans of diverse backgrounds and disciplines find value in their work, leverage their strengths, and thrive. I do this both as a Director at Pivotal Labs and as a consultant advising Fortune 500s, government agencies, and startups across the globe. ## Work Experience ### Product Design Manager @ Netflix Jan 2020 – Present ### Associate Director - Design @ Pivotal Labs Jan 2019 – Jan 2020 | San Francisco Bay Area As a member of the SF Leadership Team, I focus on driving business and customer outcomes, as well as ensuring the health of our Product Design practice. Responsibilities include: • Working closely with product and engineering leadership to identify, scope, and manage the delivery of software applications using proven agile, user-centered design, and lean product management methodologies. • Facilitating workshops with client executive stakeholders to align strategic outcomes with identified success criteria to ensure successful delivery • Tracking and reporting weekly revenue and burn-down numbers for delivery engagements • Mentoring, coaching, and advocating for the advancement of my reports (this currently includes Sr and Staff designers as well as Sr engineers and managers) • Developing best practices for the design team, including hiring, feedback, design critique, and collaboration patterns with clients and other roles. • Teaching sales and delivery leaders about the design process, how to integrate Product Designers, & how to sell design. • Defining and developing new service offerings based on client needs ### Staff Designer @ Pivotal Labs Jan 2018 – Jan 2020 | San Francisco Bay Area Worked with balanced teams of engineers, designers and PMs to help Pivotal’s clients build successful products while enabling them in lean, agile, and user-centered methodologies. Consulted on a variety of both enterprise and consumer-facing apps for clients across the globe like NBC, Rabobank, Singapore Airlines, the IRS, and SEIU. • Conduct generative and evaluative user research. • Work with product managers to assess business opportunities and constraints, define priorities, and inform product roadmaps from research insights • Develop design artifacts (personas, story boards, logic flows) to communicate user needs and design decisions to product and development teams • Facilitate user experience exercises to help find optimal solutions to user problems including, design studio, service blueprinting, and solution brainstorming • Design user flows, wireframes, mockups, live style guides, and high-fidelity visuals • Lead cross-functional workshops to facilitate decision-making, including riskiest assumptions, problem and solution prioritization, and risks and mitigations • Support development teams executing on designs through tight feedback loops, style guides, and cross-pairing • Enable clients to build out their design practice ### Design Manager @ Pivotal Labs Jan 2018 – Jan 2020 • Mentored and coached a team of mostly Sr Product Designers • Led hiring initiatives and updated hiring practices to reduce bias and improve the candidate experience • Conducted skills assessment to identify gaps in our team and inform hiring criteria for new designers • Revitalized the Design Practice - Met with designers to identify needs, advocated for investments in our design practice, and encouraged shared ownership of team rituals like Critique, Campfire, Portfolio Reviews, etc. • Introduced a design practice health assessment that has now spread to multiple offices ### Product Designer @ Pivotal Labs Jan 2015 – Jan 2020 ### Product Designer @ Schoolzilla Jan 2012 – Jan 2015 | Oakland, CA As a founding member, I wore many hats, but always with a clear goal: to channel the voice of our users across company functions, helping ensure that we build quality products that address real needs and drive user engagement. • Conduct qualitative research and quantitative analysis to inform product, ux, and business decisions • Translate customer insights into requirements and designs (mockups and wireframes) • Work closely with the technical and product teams to clarify and iterate on designs during product development • Employ design artifacts (personas, storyboards, logic flows) to communicate user needs and design decisions to product and development teams • Collaborate with reports team to translate user needs into actionable data visualizations and database requirements • Conduct usability testing of new features and data visualizations • Led efforts to spread design capacity across the company - trained teams on user research and usability testing methodologies to ensure that the user voice is accounted for across functions • Collaborate with management team to define service level agreements and key metrics to track customer happiness and website health ### Service Designer @ Aspire Public Schools Jan 2011 – Jan 2012 worked on projects to improve processes and implement new technologies to increase the impact of the organization ### Resident in Social Enterprise @ New Sector Alliance Jan 2011 – Jan 2012 Highly-selective leadership development program comprised of a capacity-building consulting project with a San Francisco Bay Area non-profit organization, training through New Sector's Social Change Leadership Curriculum, and additional mentoring and support from non-profit leaders and for-profit consultants. ### Fellow @ Management Leadership for Tomorrow Jan 2009 – Jan 2010 ## Education ### BS in Engineering | Product Design Stanford University ## Contact & Social - LinkedIn: https://linkedin.com/in/mayralvega --- Source: https://flows.cv/mayra JSON Resume: https://flows.cv/mayra/resume.json Last updated: 2026-04-13