• Spearheaded the end-to-end design of FL WINS, a Salesforce Community Cloud platform that unified services and benefits across Florida organizations, creating a “no wrong door” experience to support residents in upskilling and achieving self-sufficiency.

• Define product strategy and user experience from inception through production, aligning stakeholder goals with user needs to deliver a cohesive, scalable platform.

• Coach junior designers on enterprise design thinking, design-to-development handoff, and crafting clear, client-ready deliverables.

• Designed the internal management application for New York State’s Excelsior Pass, a first-of-its-kind statewide platform leveraging secure blockchain technology to verify digital credentials (e.g., COVID-19 vaccination records), enabling credential management, revocation, and usage tracking.

• Led a cross-functional team of four designers and business analysts to document and analyze 40+ legacy mainframe systems for a U.S. state government, enabling informed decision-making for large-scale system modernization.

• Partnered with product and engineering teams to deliver secure, accessible, and user-centered solutions in highly regulated environments.

• Contributed to a large-scale digital transformation for a financial services client by supporting on-site user research (interviews, job shadowing), synthesizing insights, and creating detailed user journeys and wireframes that informed Salesforce-based solutions still in use today.

• Redesigned a healthcare system’s nurse scheduling platform by incorporating AI-driven insights to predict staffing needs, reducing schedule creation time by 98% and contributing to an estimated $90M+ in annual cost savings through labor optimization.

• Collaborated with cross-functional teams to translate complex business requirements into intuitive, scalable design solutions across regulated industries.

• Redesigned the EvoWalk Therapy apps for both patients and physical therapists keeping in mind our user's unique accessibility concerns and knowledge base.

• Using Squarespace, I revamped the company website to reflect business updates and provide clear information to interested patients, clinicians, and investors.

• Assisted with any and all miscellaneous design needs including user manuals, packaging design, branding updates, and slide deck graphics.