Supported launch of new websites following CMS platform migration

Served as primary point person for web accessibility tools (Dubbot, Siteimprove)

Edited print and web publications to ensure accuracy and professional quality

Created visual content including digital drawings, promotional flyers, and edited images

Supported Summer Study program operations for students with disabilities

Designed internal tools for last-mile delivery logistics, customer support, and payments operations

Acted as a liaison between product, operations, and engineering teams, ensuring seamless rollouts of new internal tools and processes

Partnered with customer service teams by shadowing support agents, identifying pain points, and creating user-centric tools that reduced friction in issue resolution

Led the design and development of a data-heavy internal tool optimizing e-commerce workflows through user centered design by facilitating ideation workshops with users and consistently gathering feedback.

Collaborated closely with product managers, engineers and design leads to align on product strategy and understand technical requirements.

Scaled design system by updating and creating new components and defining design patterns.

Delivered user flows, wireframes, prototypes, high-fidelity designs ensuring brand and WCAG guidelines.

Managed the creation of informative content and visualizations related to climate risk data and trends.

Developed a structured information architecture to organize vast amounts of climate data into easily digestible categories and subcategories.