# Mehul Shah > Senior Product Designer at PayPal | Ex-Tesla, Microsoft Location: Seattle, Washington, United States Profile: https://flows.cv/mehul I’m a Senior Product Designer with experience driving global-scale design at PayPal, Tesla, and Microsoft. Currently, my work centers on PayPal World—a next-generation digital wallet platform designed to connect billions of users globally, offering seamless shopping, payments, and money transfers across borders. Prior to this, I led design for critical passkeys and identity projects at PayPal, advancing secure sign-in and user authentication experiences. I also spearheaded initiatives in AI-driven personalization, creating smarter, more tailored experiences for our customers. Previously at Tesla, I led the redesign of the global sales and delivery platform, directly influencing over 1.8M annual vehicle deliveries. My work focused on streamlining operations, improving UX strategy, and increasing conversion across global markets. At Microsoft, I designed Surface Duo experiences and co-founded the Fluent Design System for dual-screen devices, scaling design systems across the Microsoft Design and Google Material 2.0 My strength lies in designing for scale—whether it’s 0→1 platforms, AI-driven experiences, or design systems. I bring strategic thinking, strong cross-functional collaboration, and a passion for building meaningful products. ## Work Experience ### Senior Product Designer @ PayPal Jan 2024 – Present | Redmond, Washington, United States Designing PayPal World from ground up! ### Senior Product Designer @ Tesla Jan 2022 – Jan 2024 | Seattle, Washington, United States • Led the design initiatives for the sales and delivery platforms at Tesla, collaborating closely with cross-functional teams including Design Director, Senior Staff Designers, Chief Design Officer Franz von Holzhausen, Product Directors, Engineers, and Developers. • Played a pivotal role in streamlining Tesla's delivery operations with user centric design, significantly enhancing delivery volumes and operational efficiency. Designs facilitated 1,808,581 Tesla deliveries in 2023 and 386,810 Tesla deliveries in Q1 2024, enhancing efficiency and customer satisfaction. • Spearheaded the redesign of Tesla's sales platform, prioritizing user experience, by implementing intuitive UX strategies tailored to user needs and preferences, which generated 3,551,031 sales opportunities for vehicles in North America in 2023 and achieved a 20% increase in conversion from sales to order globally. ### UX Designer @ Microsoft Jan 2020 – Jan 2022 | Redmond, Washington, United States Designed experiences for Surface products at Microsoft. • Lead experiences for Surface Duo from initial release to prototyping interactive concepts and 0-1 conceptual experiences for several confidential projects in the Surface organization. • Collaborated with Product Manager, Principle Development Manager, Senior Android Developers, and Principle Designers across the org to design and expand the experience for developers creating apps for Dual-Screen Devices. • Founding designer for Fluent Design System Kit for Dual-Screen/Foldable Interfaces in Microsoft Design Org. And design facilitated design contributions to Google Material 2.0 ### UW MHCI+D Capstone Project @ Microsoft Jan 2020 – Jan 2020 | Greater Seattle Area • Prototyped a cloud-based community for VR designers/enthusiasts to create content in Microsoft Maquette Vault through hand-tracking. • Owned the end-to-end design (interaction, visual, etc.) across multiple interactions in Microsoft Maquette and contributed to high-level strategic decisions for the product. • Sponsored and advised by the Microsoft Maquette and Azure Cloud Studio. ### UX Designer | Momentary Experience Lab @ University of Washington Jan 2019 – Jan 2020 | Greater Seattle Area • Co-designed and developed a Virtual-Reality environment in Oculus to reduce stress in teens. (Bodystorming, Wizard of Oz interactions, Whiteboarding, Unreal Engine) • Applied user-centered research methods to create low to high-fidelity prototypes. • Conducted user tests at each stage to iteratively improve designs. (Sketch, Figma, Blender, Unreal Engine) ### UX Design Engineer @ Aspire Systems Jan 2017 – Jan 2019 | London, UK | Chennai Area, India • Led redesign of personal banking and internal dashboard for the web and mobile interface of Judo Bank, an Australian based SME Bank. Designs impacted 35,000 users. • Shipped web analytics (HTML, CSS, Javascript, Adobe, and Decibel Analytics) to improve customer engagement by 60% across all insurance line products with Direct Line Group. • Collaborated cross-functionally with a team of 5+ Primary Managers, and 15+ Engineers while advocating for customer needs. ### UX Design Engineer Intern @ Aspire Systems Jan 2017 – Jan 2017 | Chennai Area, India • Created user flows, wireframes, UI mockups, and high-fidelity prototypes (Figma, Zeplin, Adobe XD, HTML, CSS, Javascript) to communicate design concepts and persuade key stakeholders. ### Usability Testing Intern @ AT&T Jan 2016 – Jan 2016 | DLF info city, Chennai Interned at Quickplay which is now acquired by AT&T • Conducted usability testing, A/B testing and log data analysis to improve user experience across AT&T DirectTV, Fox TV, HOOQ, SiriusXM. • Collaborated with Designers, Engineers and Creative Art Director in Design Studio. ## Education ### Master's degree in Human Computer Interaction + Design University of Washington, Master of Human-Computer Interaction + Design ### Bachelor's degree in Computer Engineering Anna University Chennai ### High School in Computer Science Chinmaya Vidyalaya ## Contact & Social - LinkedIn: https://linkedin.com/in/mehul1995 - Website: https://mehulshah.xyz --- Source: https://flows.cv/mehul JSON Resume: https://flows.cv/mehul/resume.json Last updated: 2026-02-23