• Plans and executes customized domestic and international trips for individuals, couples, and groups; coordinating flights, lodging, transportation, visas, and local experiences

• Designs custom itineraries tailored to traveler goals, budgets, and styles, supported by detailed travel docs, packing lists, and reusable planning templates

• Collaborates with local providers and tour operators to create authentic, personalized experiences

• Manages time zone–spanning communication and last-minute rescheduling with travelers and vendors via email, phone, and messaging apps

Managed full-scope project planning and UX design for a customer-facing platform, aligning stakeholders, coordinating timelines, and translating complex ideas into actionable, user-centered solutions.

Led a team of UX designers in a full website redesign for a data privacy startup, creating a cleaner, more trustworthy digital experience aligned with the company’s mission. Guided by user research, client interviews, and testing, we restructured the site’s information architecture and visual identity to support intuitive navigation and professional appeal.

Developed scalable systems across people, product, and processes for client teams, enabling smoother onboarding of new initiatives and improving internal team experience

• Designed and implemented an internal communication system to support cross-team workflows, reducing errors and miscommunication for clients and creating a more seamless customer experience

• Designed and implemented a scalable inventory system, enabling more efficient vendor operations, accurate data tracking, and improved cross-functional collaboration

• Created SOPs to standardize workflows across customer-facing teams, reducing errors and improving operational consistency

• Developed a structured client intake and triage process, reducing rework and accelerating client resolution times

• Developed and implemented productivity and quality assurance processes, leading to increased quality of outputs from customer teams

• Conducted candidate interviews for both skill and culture fit, collaborating with hiring managers to evaluate candidates and improve the interview process