# Melanie Lesser > Personal Assistant & Sales Support Location: San Francisco, California, United States Profile: https://flows.cv/melanielesser I’m an operations-minded problem solver who thrives behind the scenes, building scalable systems, improving documentation, and helping cross-functional teams do their best work. With a background in program management, vendor operations, and internal enablement, I’ve led projects that improve clarity, reduce friction, and create real value for client-facing teams and cross-functional partners. I care about helping others do great work by creating useful, usable processes that support people. I also bring a user-centered lens from my past experience in UX design and research, which helps me approach systems and process work with empathy, clarity, and a focus on usability. Right now, I’m focused on roles that sit at the intersection of operations, internal enablement, and systems strategy. ## Work Experience ### Personal Assistant & Sales Support @ Delegat Limited Jan 2025 – Present | San Francisco, California, United States ### Travel and Experience Coordinator @ Unknown Jan 2023 – Jan 2025 | San Francisco, California, United States •Plans and executes customized domestic and international trips for individuals, couples, and groups; coordinating flights, lodging, transportation, visas, and local experiences •Designs custom itineraries tailored to traveler goals, budgets, and styles, supported by detailed travel docs, packing lists, and reusable planning templates •Collaborates with local providers and tour operators to create authentic, personalized experiences •Manages time zone–spanning communication and last-minute rescheduling with travelers and vendors via email, phone, and messaging apps ### Project Manager and Product Designer @ HipChefs Jan 2023 – Jan 2023 Managed full-scope project planning and UX design for a customer-facing platform, aligning stakeholders, coordinating timelines, and translating complex ideas into actionable, user-centered solutions. ### Product Designer @ One Creation Corporation Jan 2022 – Jan 2022 Led a team of UX designers in a full website redesign for a data privacy startup, creating a cleaner, more trustworthy digital experience aligned with the company’s mission. Guided by user research, client interviews, and testing, we restructured the site’s information architecture and visual identity to support intuitive navigation and professional appeal. ### Business Process Manager @ Blueboard Inc. Jan 2021 – Jan 2022 | San Francisco, California, United States Developed scalable systems across people, product, and processes for client teams, enabling smoother onboarding of new initiatives and improving internal team experience •Designed and implemented an internal communication system to support cross-team workflows, reducing errors and miscommunication for clients and creating a more seamless customer experience •Designed and implemented a scalable inventory system, enabling more efficient vendor operations, accurate data tracking, and improved cross-functional collaboration •Created SOPs to standardize workflows across customer-facing teams, reducing errors and improving operational consistency •Developed a structured client intake and triage process, reducing rework and accelerating client resolution times •Developed and implemented productivity and quality assurance processes, leading to increased quality of outputs from customer teams •Conducted candidate interviews for both skill and culture fit, collaborating with hiring managers to evaluate candidates and improve the interview process ### Experience Curator @ Blueboard Inc. Jan 2019 – Jan 2021 | San Diego, California Led cross-functional initiatives to launch new vendor experiences and improve internal processes, enhancing quality, clarity, and scalability across teams •Built and operationalized standardized SOPs and workflows to improve cross-functional alignment and reduce errors in handoffs and communication •Developed and facilitated onboarding and training programs to improve team capabilities, drive performance, and support long-term learning •Optimized vendor lifecycle processes, including sourcing, onboarding, and management, to improve operational efficiency and support revenue growth• ### Intern @ NAFISSchools Jan 2018 – Jan 2018 | Washington, D.C. •Drafted content for NAFIS newsletters, press releases, and letters •Consolidated VoterVoice email analytics to determine trends in open and click-through rates of NAFIS materials •Lead an independent project studying standardized testing scores in California public schools •Shadowed the Director of Policy and Advocacy in lobbying Congress •Assisted with registration, set-up, and programming for NAFIS’s bi-annual conference ### Human Resources Assistant Intern @ R.F. MacDonald Co. Jan 2018 – Jan 2018 | Hayward, California •Supported a system migration from ADP to Kronos by auditing and updating employee records, helping ensure data accuracy during the transition •Maintained HR data workflows by tracking job requisitions, monitoring performance review timelines, and organizing documentation •Uploaded job descriptions, processed applicant resumes, and maintained accurate employee information across multiple platforms ### Development & Events Intern @ KM STRATEGIES INC Jan 2018 – Jan 2018 | San Diego •Drafted deadline reminder emails and fundraising outreach on behalf of political clients, tailoring content to drive timely donor engagement •Maintained donor databases by entering and updating information in IS Political and SurveyMonkey with high attention to detail •Provided logistical support and guest coordination at fundraising events, ensuring a professional and welcoming experience for attendees ### Congressional Intern @ Office of Congresswoman Susan A. Davis Jan 2017 – Jan 2017 | San Diego •Responded to constituent inquiries via phone and email, providing information, support, and issue-based resources on behalf of the Congresswoman’s office •Drafted official correspondence and proclamations tailored to a wide range of community needs and events •Led an independent research project on homelessness in San Diego, synthesizing local data and policy proposals into a briefing for staff •Supported daily operations by coordinating interviews, managing contact lists, and conducting research on legislative and district-specific topics •Handled administrative duties including front-desk reception, mail distribution, and routing constituent calls to appropriate staff members ## Education ### Bachelor of Arts in Political Science San Diego State University ### User Experience Design General Assembly ## Contact & Social - LinkedIn: https://linkedin.com/in/melanie-lesser - Portfolio: https://www.melanielesser.com/ --- Source: https://flows.cv/melanielesser JSON Resume: https://flows.cv/melanielesser/resume.json Last updated: 2026-04-13