# Melissa Mak > Product Designer | Design Strategist Location: New York, New York, United States Profile: https://flows.cv/melissamak I’m a designer who creates meaningful experiences and solutions that help companies tackle complex problems and place users first. I thrive in bringing clarity to ambiguity, and I occasionally break the grid ;) ## Work Experience ### Staff Product Designer @ Justworks Jan 2023 – Present | New York, New York, United States ### Senior Product Designer @ Justworks Jan 2021 – Jan 2023 | New York, New York, United States ### Senior Product Designer @ Summer Jan 2020 – Jan 2021 | New York, New York, United States The second design hire on the team, leading the user research and design process of key features in Summer’s product. Collaborate closely with Product Managers, Data, Engineering, Business Development and Partnership teams to identify new opportunities, ways to improve the borrower experience, and refinements to existing features based on insights from research and data. Conduct evaluative testing and work iteratively by making updates to launched features based on product performance and user feedback. Led the design work for an internal Admin tool for Summer’s Borrower Success team to streamline their processes. Set up and made improvements to Summer’s design system in Sketch and Storybook, working to improve the product’s accessibility. ### Senior Interaction Designer @ frog Jan 2019 – Jan 2020 | Brooklyn, New York, United States Responsible for the design research, service design, and product design parts of programs while working on multidisciplinary teams. Worked with a financial services client to redesign the financial advisor platform and healthcare client to redesign their member portals through user journeys and flows, common design language systems, high-fidelity screen designs, and detailed documentation. ### Senior Design Consultant @ Doblin Jan 2018 – Jan 2018 | Greater New York City Area As a design lead working on multi-disciplinary teams, I brought my skills in experience design, service design, strategy, and design research to build meaningful experiences and help companies make sense of complex problems. I led the strategic and visual direction of new offerings and businesses through problem framing, research analysis and synthesis, storytelling and digital design. I collaborated closely with digital designers, researchers, business strategists, and technologists. ### Design Consultant @ Doblin Jan 2016 – Jan 2018 | Greater New York City Area Led the design for various projects ranging from a digital client experience app for a financial services company, digital transformation playbook for a healthcare organization, a luxury hotel concept for an entertainment conglomerate, and innovation strategy and capability building for a multinational brewing company. Championed the human-centered design process, developed ethnographic and evaluative research guides, synthesized insights to develop concrete concepts and solutions. Designed workshop experiences and facilitated co-creation sessions with clients. Contributed to and led internal and community initiatives including Doblin’s website redesign, campus recruiting, and new hire on-boarding and training. ### Designer @ Doblin Jan 2014 – Jan 2016 | Greater Chicago Area Worked with clients in heavy equipment manufacturing, healthcare, manufacturing and sports through various phases of work including concept development, digital product strategy, innovation capability playbooks, and piloting a concept. Defined and visualized conceptual solutions and communicated compelling narratives through user journeys, illustrations, prototypes, and video. Supported ethnographic and evaluative research. Designed materials for workshops to help clients build empathy for users. ### Curatorial Intern @ Carnegie Museums of Pittsburgh Jan 2013 – Jan 2014 | Pittsburgh, PA Designed and prepared for the upcoming Storyteller: The Photographs by Duane Michals exhibition. Created presentations, developed initial wireframes for the exhibition website, and constructed digital mockups of the exhibition layout. ### Design Intern @ Doblin Group Jan 2013 – Jan 2013 | Chicago, IL Worked with a team to develop innovation strategy for a client. Visually communicated concepts and findings from research, participated in problem framing, and synthesized data to create a data map. Assisted in user research through in-person and over the phone interviews. ### Experiment Coordinator Assistant @ cityLAB Jan 2012 – Jan 2012 | Pittsburgh, PA Developed an iBook version of 6% Place which is available in the iTunes Book store. Created an ePUB version which is available on Kindle and Lulu. Adjusted for a print to digital medium. ### Design Intern @ Follow The Honey Jan 2011 – Jan 2011 Worked with the art director and a team of interns to prepare furniture and organize exterior and interior displays for the grand opening of the store. Contributed to the starting of a new business. ## Education ### Bachelor of Fine Arts (BFA) in Communication Design Carnegie Mellon University ## Contact & Social - LinkedIn: https://linkedin.com/in/melissa-mak-71562146 - Portfolio: http://melissamak.com --- Source: https://flows.cv/melissamak JSON Resume: https://flows.cv/melissamak/resume.json Last updated: 2026-03-30