# Melody Chung > Product Ops. @ Cartesia | Prev Amazon, NetApp, SuperAGI Location: San Francisco Bay Area, United States Profile: https://flows.cv/melodychung I’m passionate about building AI agents that streamline repetitive tasks, leaving creativity and problem-solving to humans. I first dove into this space at a Series A AI agent startup, where I worked on agents for sales and marketing — sparking my curiosity for how agents can transform the way we work. I’ve also gained experience with a cloud and data platform, giving me perspective on how enterprise products are launched and scaled. I thrive in fast, scrappy environments that keep me close to customers and push me to think forward and experiment quickly. Lately, I’ve been exploring AI agents in the design space, and I’m excited to keep contributing at the intersection of AI, product, and growth — especially with startups that are pushing boundaries. Interested in learning more, let's connect! ## Work Experience ### Product Operations Analyst @ Cartesia Jan 2025 – Present | San Francisco, CA • Led evaluator operations across 2,000+ AI voice agent eval calls, designing real-world stress tests to evaluate robustness, conversational UX, and model performance under varied call conditions. • Built and configured test agents across Cartesia, Vapi, and ElevenLabs to enable comparative benchmarking across model and voice stacks • Identified and triaged issues across ASR, TTS, latency, interruption handling, and conversational flow, turning call-level findings into actionable product and engineering feedback • Built internal tooling and reporting workflows, including a turn-latency automation tool and Excel-based analysis for evaluating agent and voice performance • Series A voice AI startup building real-time speech models and infrastructure for conversational AI. ### Product Marketing Intern @ NetApp Jan 2025 – Jan 2025 | San Jose, CA • Drove GTM for a major enterprise storage launch by creating launch briefs, sales FAQs, and narratives, ensuring consistent messaging across 30+ GTM stakeholders. • Aligned leadership and execution teams on priorities, managing cross-functional deliverables and launch roadmap. • Built training processes for 30+ PMMs, later used to power NetApp’s internal competitive intelligence bot. • Partnered with the social team on launch content, driving 42,000+ impressions and 1000+ clicks. ### AI Product Manager & GTM @ SuperAGI Jan 2024 – Jan 2025 | Palo Alto, CA • Boosted engagement by 50% and generated $XXK+ in revenue by refining customer segmentation, improving product workflows, and executing growth strategies. • Collaborated on partnerships with Deloitte, AWS, and McKinsey, expanding adoption through joint GTM efforts. • Ran demo calls, organized lead generation events, and supported conferences to drive pipeline and strengthen customer relationships. • Partnered with the CEO, CTO, and engineers to design the product roadmap and launch a SaaS feature that captured website intent, de-anonymized high-intent visitors, generated marketing-qualified leads (MQLs), and synced them into an AI CRM agent. • Series A building AI Agents for GTM and Marketing. ### Board Advisor @ Sigma Eta Pi at UCSD Jan 2024 – Jan 2024 ### Founder/ President @ Sigma Eta Pi at UCSD Jan 2023 – Jan 2024 | San Diego, California, United States • Led a team of 30+ members, overseeing key areas including marketing, fundraising, event planning, and created our Founder’s Education Program, which guides participants from ideation to pitch. • Developed and led the Founder’s Education Program, covering essential startup skills: entrepreneurial mindset, ideation, customer discovery, market research, competitive analysis, prototyping, and pitching. • Organized pitch competitions, collaborating with founders, investors, and experts to provide teams with real-world pitching experience and feedback. • Partnered with the university’s entrepreneurship center and Blackstone LaunchPad to prepare members for startup incubator applications. ### Area Project Manager @ Amazon Jan 2023 – Jan 2023 | Sacramento, California, United States • Collaborated with engineers, IT, and operators to redesign inbound workflows, improving on-time dispatch KPI by 25% and cutting transfer hours by 75%. • Built and deployed a productivity forecasting tool adopted at SMF1, increasing annual ARR by 23%. • Mentored and managed 80–120 associates per shift, overseeing daily unloading and throughput of 50K+ parcels. • Acted as SME for inbound team, ensuring compliance, productivity, and consistent job rotation practices. ### Product Marketing Intern @ Fresh Brewed Tech Jan 2023 – Jan 2023 | San Diego, California, United States • Boosted newsletter audience by 40% and increased traffic 300% through CRM-driven campaigns, SEO, and content optimization. • Published daily posts on acquisitions, funding, and events, refining editorial cadence to grow engagement. • Supported GTM strategy by analyzing customer insights and running A/B tests, aligning brand presence with business objectives. • Launched and scaled Fresh Squeezed Tech — a regional Orange County newsletter spin-off — growing subscriber base by 40%, increasing site traffic 300%, and deepening brand reach through localized content and CRM-driven campaigns ### Product Marketing Manager @ LockPod Jan 2022 – Jan 2023 | San Diego, California, United States • Revamped messaging and content strategy, driving 65% higher engagement and aligning product features with customer needs. • Executed marketing campaigns that grew web traffic 300% and attracted investors by strengthening brand identity. • Conducted competitive analysis and market research to refine product positioning and customer outreach. ### Private Tutor @ Care.com Jan 2019 – Jan 2022 | San Mateo, California, United States • Designed tailored lesson plans and progress tracking systems to improve student performance across 1:1 and group sessions. • Specialized in supporting students with learning disabilities, creating IEP-aligned tutoring programs. • Partnered with parents and educators to set goals, deliver feedback, and ensure measurable academic progress. ### Founder and Designer @ Etsy Shop Jan 2019 – Jan 2022 | Burlingame, California, United States • Launched and scaled a sustainable jewelry brand to 300+ sales and a 5-star rating, managing end-to-end operations (design, marketing, supply chain). • Built brand presence through storytelling, social media marketing, and a product video that went viral with 20K+ views. • Designed and sold 50+ unique handcrafted eco-friendly pieces, prioritizing ethical sourcing and sustainable packaging. ### Team Manager- Barista @ Uni Soufflé Jan 2019 – Jan 2019 | Millbrae, California, United States • Managed daily operations and fulfillment for 200+ orders, ensuring quality and customer satisfaction. • Introduced promotions and menu items with leadership, driving a 20% increase in repeat customers. • Coached staff on customer experience, menu recommendations, and operational consistency. ### Student Volunteer @ Sutter Health - Bay Area Jan 2018 – Jan 2019 | Millbrae, California, United States • Managed gift shop operations, including cash handling, account reconciliation, and accurate financial reporting. • Delivered warm, personalized service to patients by visiting rooms, offering hot towelettes, and providing companionship. • Supported sales and guest satisfaction through attentive hospitality and tailored customer service. • Oversaw precise inventory management to ensure availability, financial accuracy, and smooth day-to-day operations. ## Education ### Business Administration in Management and Operations UC San Diego ### High School Diploma Mills High School ## Contact & Social - LinkedIn: https://linkedin.com/in/mc0601 --- Source: https://flows.cv/melodychung JSON Resume: https://flows.cv/melodychung/resume.json Last updated: 2026-04-08