# Mel Wong

> Web Designer/Developer

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/melwong

20+ years of user experience development expertise that bridges the design, implementation, and operation of Web-based products

• UI Design & Interaction Design for the Web
• Front-End Development for the Web
• Visual Design
• Development Operations	
• Agile Scrum

## Work Experience
### Senior Application Developer Analyst (WCMS) @ Judicial Council of California
Jan 2022 – Present | San Francisco, California

### Application Developer Analyst (WCMS) @ Judicial Council of California
Jan 2019 – Jan 2022 | San Francisco, California

### Web Business Analyst (UX & Solutions Design) @ Judicial Council of California
Jan 2017 – Jan 2019 | San Francisco, California

### Principal Web Designer @ Pegasystems
Jan 2010 – Jan 2016 | Cupertino, CA
Own overall user experience and development of a collaborative Engineering community. Create visuals for home page, themed areas, carousel slider, status levels, community awards, and community mascots/kudos. Provide agile-friendly designs through wireframes and user flows for larger features. Implement themes, features, customizations, and bug fixes for PHP and Java applications.

• Improved user profiles to heighten contributions, achievements, and social participation
• Designed and co-implemented kudos gifting for quick acknowledgements between community members
• Designed additional achievements to add more gamification incentives when interacting with the community
• Designed a masonry display widget that can be easily maintained by users without coding involved

### Senior Web Designer @ Pegasystems
Jan 2005 – Jan 2010 | Cupertino, CA
Own overall user experience and quality assurance for a co-innovation community. Create visuals for home page and themed areas. Provide agile-friendly designs through wireframes, user/task flows, and hi-fidelity mock-ups/prototypes. Implement themes, usability improvements, and bug fixes for PHP and Java applications. Lead quality assurance (QA) and testing.

• Organized an open source inspired community – a 2009 Forrester Groundswell Award finalist
• Designed and maintained a download page publishing system that effectively organized product releases
• Designed and maintained content categories to create virtual folders – a feature adopted by Jive later
• Designed and maintained a new account self-registration and self-activation process to eliminate administrator involvement
• Designed and maintained a multi-system permission management tool for project owners to easily apply consistent changes

### Senior Product Designer @ Chordiant Software (Acquired by Pegasystems)
Jan 2002 – Jan 2005 | Cupertino, CA
Collaborate with a diverse product team to determine new features for development environments and call center applications. Provide detailed design specifications, user interfaces, and HTML+JavaScript prototypes for new features.

• Provided user interfaces and page flows for line managers to monitor and manage work assignments in the Call Center Advisor application
• Provided layout and screen real estate redesigns for the Call Center Advisor application to improve content usability
• Provided a UI prototype for a softphone application to demonstrate and test CTI services 
• Designed an installer for rapid development environment setup – a model for all future installers

### Senior Interaction Designer @ OnDemand (Acquired by Chordiant Software)
Jan 2001 – Jan 2002 | Menlo Park, CA
Evaluate user experience and design customizations for partner relationship management products. Assist with customer implementations and demonstrations. Collaborate with subject matter experts to develop new Web products.

### Consultant - User Interface & Creative Services @ San Francisco Software
Jan 2000 – Jan 2000 | San Francisco, CA
Implement user interfaces for custom Web applications and produce creative digital products.

### Interaction Designer @ 2Bridge Software
Jan 2000 – Jan 2000 | San Francisco, CA
Evaluate user experience and feature improvements for collaboration business hubs. Assist Professional Services with customer implementations and demonstrations. Collaborate with subject matter experts to develop new online services.

### Creative Director @ Exactly! Vertical
Jan 1999 – Jan 2000 | San Francisco, CA
Own the creative elements for the small business management products and online services, including user experience, packaging, and Web presence.

### User Interface Designer @ enCommerce
Jan 1996 – Jan 1999 | Santa Clara, CA
Provide user interface designs and page flows for both product development, product customizations, and custom Web applications. Create custom Intranet sites and other creative products for customers.


## Education
### Bachelor in Graphic and Multimedia Design
San Francisco State University


## Contact & Social
- LinkedIn: https://linkedin.com/in/mel-wong

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Source: https://flows.cv/melwong
JSON Resume: https://flows.cv/melwong/resume.json
Last updated: 2026-04-13