# Mency Lobo

> Product Designer & Systems Thinker | Human-AI Interaction | B2B, Enterprise, AI Products | Turning Complexity into Clarity | MS HCI

Location: United States, United States
Profile: https://flows.cv/mency

Hey there! I'm Mency, a product designer who designs with intentionality and care ^_^

I began my design journey with a mission: to make the digital world accessible to everyone. Four years later, that mission has evolved—today, I’m focused on building digital experiences that are not only accessible, but also human, transparent, trustworthy, and ethical.

I'm especially interested in designing complex enterprise systems and AI-powered products that people can truly rely on—whether for businesses or everyday users. I thrive in complex problem spaces, enjoy collaborating across disciplines, and always advocate for the people behind the screen.

Over the past few years, I’ve worked on projects across healthcare, security, AI, and digital wellbeing. Many of my personal projects are rooted in lived experiences and real user problems. I’m comfortable working independently or as part of a team, and I bring curiosity and care to every challenge.

Talking numbers: 
- Improved user satisfaction by 54% for a B2B platform used by 1M+ users globally.
- My design concepts & strategy help raised 3.5M INR in funding for a mental healthcare company.
- Completed 4 end-to-end research projects (ambiguous) in 9 months.

Outside of work, you'll usually find me deep into board games, experimenting with new cuisines, sipping good coffee, or exploring the outdoors.

If my background or mission resonates with you, I’d love to connect!

## Work Experience
### Sr. UX Designer & Researcher (NSF Research) @ Indiana University Indianapolis
Jan 2025 – Jan 2025
● Designed and delivered a generative AI health chatbot (called MIHA), focusing on trust and transparency, collaborating with AI engineers to integrate user-centric features that increase adoption.
● Conducted detailed visual QA across developed interfaces, identifying and documenting 85+ UI inconsistencies against Figma specs, improving design accuracy and reducing post-launch issues.
● Owned the design of three research studies including survey, participatory design workshops, and usability testing to learn about frictions in using gen AI apps and voice assistants for health information.
● Conducted 40+ usability testing sessions for AI-powered health applications, synthesizing insights into actionable design improvements that enhanced usability and engagement.
● Analyzed qualitative and quantitative data from surveys, usability studies, and co-design workshops, translating findings into design recommendations that directly influenced adoption rate on AI products.
● Led and mentored a multidisciplinary team of 8 (designers, researchers, and developers), driving alignment across research, design, and engineering to deliver cohesive product experiences.

### Founding Product Designer @ Stealth Startup
Jan 2024 – Jan 2025
● Led the end-to-end design and development of a mobile app from concept to launch, working closely with cross-functional teams to ensure business alignment and successful product launch.
● Designed and optimized 7 user flows, and addressed edge cases to enhance the overall user experience and app functionality.
● Designed 4 mobile notification frameworks and crafted notification UI and copy for 7 scenarios, iterating across multiple rounds for clarity and impact.
● Built and launched the company’s marketing website using a no-code platform, aligning design with brand strategy and optimizing for responsiveness and performance.

### UX Consultant @ Indiana University Indianapolis
Jan 2024 – Jan 2024
● Structured the data for developing an AI tool for DCeXa, which increased the accuracy of skill gap analysis by 37%.
● Identified key pain points in user experience through a comprehensive UX Audit of the product and recommended solutions, resulting in a 15% increase in user engagement metrics.

### UX Designer & Researcher (NSF Research) @ Indiana University Indianapolis
Jan 2023 – Jan 2024
Building Autonomy & Trust in Gen-AI Powered App
● Iteratively designed an interactive prototype for a Gen-AI-powered app by transforming UX research concepts into high-fidelity mockups and validated the concept with 9+ users.
● Created wireframes, user flows, and high-fidelity UI designs to conceptualize 4 AI/ML features, such as text summary and chatbot, addressing 6 user needs.
● Executed comprehensive accessibility assessments of the prototype and the design library, achieving 100% compliance with WCAG guidelines and creating a universally inclusive product.

Testing Autonomy Profiles
● Led 5 focus groups to test the efficiency of the autonomy profiles and analyzed 720 hours of video footage, identifying recurring themes & patterns.

### Graduate Teaching Assistant @ Indiana University Indianapolis
Jan 2022 – Jan 2023 | Indianapolis, Indiana, United States
● Collaborated with the professor to design and implement the coursework for the Social Informatics class and Social Impact of AI Bots and Cognitive Automation class and assisted them in creating presentations for class with strong visuals. 
● Mentored and guided100+ students to achieve their academic goals and expedite their learning process.
● Oversaw the grading process and ensured turning in grades timely.

### UX Designer (Capstone project) @ Johnson Controls
Jan 2023 – Jan 2024 | Indianapolis, IN
● Led the end-to-end design process of ExacqVision’s Video Surveillance System from research, ideation, wireframing to prototyping, increasing the usability by 54%.
● Performed in-depth user research using interviews, field visits, personas, and competitive analysis combined with ideation workshops to redesign 3 main user flows, leading to a 63% reduction in average task completion time.
● Established and managed a robust desktop design system with concise wireframes, clickable components, and UX documentation, enhancing stakeholder communication.
● Collaborated with a cross-functional team, resulting in efficient project planning and stating 8 key product requirements.

### Product Designer (via IU) @ The iTeam
Jan 2023 – Jan 2023 | Indianapolis, Indiana, United States
● Researched the needs and goals of executive-level individuals and the emerging AI chatbot market by conducting interviews and desk research.
● Designed a LLM Chatbot with integration features for iTeams that aimed at enabling CEOs to make data-driven decisions for driving company success.
● Conducted 5 hours of user sessions to gather valuable insights and refine the system design.

### UX Researcher (via IU) @ Naval Surface Warfare Center (NSWC)
Jan 2023 – Jan 2023
● Analyzed 7 research papers, DoDI and NFPA protocols, conducted 5 competitive analyses, and conducted 5 interviews to identify gaps in Crane's emergency response system, resulting in a comprehensive understanding of the problem.
● Ideated solutions to recommend improvements to Crane’s emergency response system with an emphasis on enhancing user experience, resulting in a more efficient and effective system.
● Collaborated with data science and design team C2 to analyze 5-year call data, enabling the identification of trends and patterns for expedited project progress.

### Product Designer (via IU) @ AgriNovus Indiana
Jan 2023 – Jan 2023 | Indianapolis, Indiana, United States
● Conducted research and developed a sustainable business model to help serve the folks who are food insecure.
● Designed an accessible application for senior citizens and an IoT ecosystem that gives live data for the donation feature on the app.

### Founding Product Designer @ Mealth
Jan 2021 – Jan 2022 | Guwahati, Assam, India
● Defined and shaped the product vision for a mental health service platform, ensuring alignment with  user needs and market demands.
● Collaborated with the founder and engineering team to strategize and bring the product vision to life.
● Conceptualized patient and doctor portal flows to create a seamless and user-centric mental health experience.


## Education
### Master's degree in MS, Human Computer Interaction
Indiana University Indianapolis

### Bachelor of Science - BS in Physics
St. Xavier's College


## Contact & Social
- LinkedIn: https://linkedin.com/in/mancylobo
- Portfolio: https://mencylobo.com
- Portfolio: https://medium.com/@mancylobo
- Portfolio: https://contra.com/s/WgABrkkg-product-uxui-design?justPublished=true

---
Source: https://flows.cv/mency
JSON Resume: https://flows.cv/mency/resume.json
Last updated: 2026-04-13