• Lead and grow product design and systems analysis teams across healthcare technology platform

• Pioneered AI integration into product design workflows for rapid prototyping and ideation

• Drive strategic user research programs that inform product roadmap and identify user pain points

• Partner with engineering and product teams to deliver insight-driven experiences at scale

• Streamlined design processes and improved cross-product consistency through systems-focused design approach

• Led design for multiple new products from early prototyping through launch, including InclusionAI and PatientPathSM

• Enhanced existing products with focus on consistent experience, responsiveness, and accessibility standards

• Mentored and led team of product designers for consumer-facing e-commerce ecosystem

• Pivoted design approach from desktop to mobile-first, driving measurable improvement in cross-device conversion

• Grew and led award-winning user research practice, including tactical and generative research programs

• Successfully navigated team through two distinct rebrands, global expansion, and complete re-platforming

Served on UserTesting's Customer Advisory Board, advising on user research strategy and product direction.