UX design for consumer digital devices within the Alexa Voice Services organization.

I supported the launch of Alexa for WearOS in early 2022 by defining the user experience framework for Alexa tap-to-talk interactions, on-screen responses, and on-watch setup.

UX design for the Alexa Developer Portal, supporting the certification process for Alexa-Enabled Devices. I designed over 10 new features and improvements to the Alexa certification process, helping major device manufacturers add Alexa to their products faster.

Created forward-thinking design solutions for clients ranging from Fortune 500 companies to early-stage startups.

• Short-term role with the City of Oakland's Digital Services Team working on a range of digital services through Oaklandca.gov

• Redesigned the online portal to OAK 311 online services, resulting in a 150% increase in the click-through rate for secondary pages

• Improved accessibility of Oaklandca.gov visual design to meet ADA compliance

• Created a design library to ensure consistent design across Oaklandca.gov's website

• Conducted user research about the use of city digital services through site analytics, user interviews, and usability testing