Develop front-end components and user interfaces using React, Vite, and TypeScript.

Collaborate with product managers, to translate customer requests into new features and technical solutions.

Develop front-end components and user interfaces using React and TypeScript.

Collaborate with product managers, designers, and other team members to translate business requirements into technical solutions.

Wrote, edited, and maintained custom Javascript functions needed for custom routing within call flows

Implemented changes into existing call flows to create a better customer experience and efficient call flows

Served as primary technical resource for 70+ accounts that were assigned to me during implementation

Provided suggestions for more efficient implementation strategies during customer’s time with Sift to better accomplish their goals

Reported and resolved bugs and issues with cross-functional teams in sales, marketing, and product/engineering

Took end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution

Reviewed and updated internal and external documentation, and created process or troubleshooting documentation for the Support knowledge base