# Michael Geida

> Solutions Engineer at Varjo

Location: Easton, Pennsylvania, United States
Profile: https://flows.cv/michaelgeida

Experienced Solution Engineer adept in seamless technology adoption and implementation, specializing in VR, MR, and technical troubleshooting. Throughout my career, I've effectively catered to diverse client bases, including Education, Oil and Gas, and Visualization and Design sectors. Committed to delivering user-focused solutions that bridge innovation with practicality.

## Work Experience
### Solutions Engineer @ Varjo
Jan 2024 – Present

### Senior Customer Success Manager @ Varjo
Jan 2024 – Jan 2024

### Onboarding Specialist @ Varjo
Jan 2022 – Jan 2024

### Automation and Immersive Analyst @ ExxonMobil
Jan 2021 – Jan 2022 | Spring, Texas, United States

### Digital Resiliency Advisor @ ExxonMobil
Jan 2019 – Jan 2021 | Spring, Texas
-	Technical and business advisor for ExxonMobil’s Cyber Business Response Team (CBRT) for the design, operations, and change management of IT enablers in order to respond to a successful cyber attack
-	Increased the number of cyber ready business-critical applications by collaborating with IT product owners to configure and define support models during a cyber BCP event
-	Enhanced ExxonMobil’s ability to respond to a cyber event by creating a dashboard that allows product owners and site leads to report on the recovery status of their applications, infrastructure and site connectivity
-	Developed and led the rollout of a hard drive backup tool to enable the retrieval of business-critical data
-	Led a cross-team collaboration initiative to define a printing strategy in a cyber BCP environment
-	Created a portal to host technical and non-technical training material, and delivered training to increase end-user’s competency of the alternate cyber tools and environment
-	Audited license utilization and reduced license cost by $60,000 over 2 years

### Desktop Support Technician @ ExxonMobil
Jan 2018 – Jan 2019 | Houston, Texas Area
- Provided Tier 2 on-site support for 1,500+ employees for ExxonMobil’s Research and Technology Development Laboratory and Exploration Companies
- Implemented and supported laboratory PC’s including Gas Chromatography, High-Res Mass Spectrometers, serial-connected balances, Quizix pumps and other instruments in the research lab
- Guaranteed laboratories maintained compliance with ExxonMobil’s cyber security model while allowing research scientists to retain functionality of lab instruments
- Customer Experience (CX) subject-matter expert for High End Computing, Geoscience Applications, and Virtual Reality
- Ensured optimal uptime for end users by closely collaborating with Tier 3 support groups and software vendors to resolve complex user incidents and lab instrument issues 
- Acted as Houston’s Local CX Coordinator to provide presentation and demonstration of ExxonMobil’s IT Cyber Disaster Recovery Plan 
- Liaised between CX and various business lines in developing technological requirements for cyber business continuity plans

### IT Support Specialist II @ Penn State University
Jan 2014 – Jan 2018 | Outreach Information Technology
- Provided Tier 2 support to 900 staff and 2,000 devices within Outreach & Online Education
- Developed and led an initiative to move all tablets to a new MDM solution, saving nearly $3,000 annually on licensing costs and improving overall user experience
- Acted as the organization lead for technology hardware asset management
- Created and maintained metrics around services that I led to monitor service health and provide data for future service improvement
- Created and maintained knowledge base articles to "shift left" and resolve more incidents at the Tier 1 and Tier 0 levels
- Reduced organization hardware costs by developing an organizational policy that allowed for greater asset sharing between departments


## Education
### Bachelor of Science - BS in Information Science and Technology
Penn State University

### Minor in Security and Risk Analysis
Penn State University

### Cardinal O'Hara High School (Springfield, PA)


## Contact & Social
- LinkedIn: https://linkedin.com/in/michael-geida-593b17126

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Source: https://flows.cv/michaelgeida
JSON Resume: https://flows.cv/michaelgeida/resume.json
Last updated: 2026-04-05