• Worked within the Walmart Global Tech team on a new internal product to improve supply and sourcing resiliency across merchandise categories.

• Quickly gained domain-specific knowledge, interviewed subject matter experts, identified key personas and target groups, garnered support for a product vision, designed product mockups, built prototypes, facilitated design feedback sessions with stakeholder groups, and collaborated with engineering and product.

Flexcar is on a mission to redefine what it means to have a car by offering car subscriptions that provide better affordability, convenience, flexibility, and value propositions than traditional car ownership ever could.

• Identify user needs, roadmap, and design experiences across digital touchpoints (responsive web, native mobile app, email, & SMS)

• Launched a car delivery service, increasing customer satisfaction by 17% and subscription tenure by 30%

• Decreased business costs by $10,000/month on car maintenance

• Interview applicants for UX, product, & research jobs

Hired by Zipcar to work on our newest product: Flexcar. The Zipcar and Flexcar designers were a part of a single team during this time until we split and Flexcar came out of "stealth mode" (this role didn't end, it transitioned to the next role within Flexcar).