# Michael Luo

> Software Engineer / ML Infrastructure / Boston, MA

Location: Boston, Massachusetts, United States
Profile: https://flows.cv/michaelluo

Machine Learning Infrastructure / MLOps

## Work Experience
### Software Engineer II @ Chewy
Jan 2022 – Present | Boston, Massachusetts, United States
- Architected ensemble forecasting system - Reduced pipeline runtime 55% (20h → 9h) while supporting 6+ concurrent model variants processing 100K+ weekly SKU forecasts.
- Migrated critical ML infrastructure to dedicated AWS segmented accounts using Terraform IaC, improving system isolation by 40% and maintaining 99%+ uptime across dev/staging/production environments.
- Optimized cloud resource utilization by 30% - Implemented shared preprocessing architecture reducing DPU consumption by 30%, achieving $50K+ annual cost savings.
- Built scalable ETL pipelines processing terabytes of Snowflake data to S3 using PySpark and AWS Glue, creating unified feature stores for time-series forecasting models.
- Designed event-driven workflows with SNS/SQS messaging, replacing monolithic structures with modular, fault-tolerant architecture and implementing automated data quality monitoring.
- Collaborated with data science teams to productionize research models (NPTS, MQCNN, WaveNet), translating experimental code into production ML pipelines with comprehensive documentation.
- Implemented comprehensive data quality monitoring with automated alerting for forecast anomalies, SKU drops >1%, and week-over-week variance exceeding 10% thresholds.
- Implemented S3 lifecycle management and Glacier archiving policies, automatically transitioning data >90 days old and reducing storage costs by 60-80%.
- Optimized large-scale data processing using AWS Glue and PySpark, implementing broadcast join optimizations and dynamic resource scaling to eliminate memory errors in multi-GB dataset operations.

### Software Engineer @ Wayfair
Jan 2019 – Jan 2022 | Greater Boston Area
Customer Reservation System / 2020 - 2022

- Designed and developed software to automate the scheduling of customer orders, significantly reducing order dwell while maintaining an on-time delivery rate of >90%.
- Managed containerized applications using Docker, Kubernetes & Helm in a CI / CD deployment process.
- Operated in a Kanban environment investigating, tech spec’ing and implementing solutions to allow our supply chain operations to expand internationally.
- Leveraged event-driven architecture (Kafka) to build cross-functional features that enhanced scheduling automation.
- Designed and built REST APIs for order and delivery scheduling.


‘Waygrade’ (Warehouse Returns Grading System) / 2019 - 2020

- Developed an in-house, warehouse facing application using React and Redux.
- Built a REST API for that warehouse facing application using Symphony and PHP.
- Enhanced the deploy process of the team by separating the front end and API from a single monolith repository into a decoupled application.
- Assessed usage and performance of the application in warehouse and assembled feedback into actionable information to improve the application.

### Software Engineering Intern @ Plated
Jan 2018 – Jan 2018 | Greater New York City Area
- Integrated AWS S3 and Elastic Transcoder to convert video files into multiple, streamable formats
- Implemented full authorization and authentication using Auth0 to secure both a client side application and API
- Built a normalized database designed to house a diverse range of multiple media content
- Designed and built an in-house facing admin panel

### Public Safety Office @ Berklee College of Music
Jan 2015 – Jan 2016 | 155 Massachusetts Ave., Boston MA
- Oversaw student, staff & faculty access to campus buildings
- Executed and coordinated badging events for Berklee
- Managed student records resulting in maximized office efficiency
- Consulted students on how to resolve BPS involved issues

### Jazz Guitarist @ Freelance, self-employed
Jan 2011 – Jan 2014 | Cleveland/Akron, Ohio Area


## Education
### Bachelor's degree in Arranging/Composition/Music Production
Berklee College of Music

### Associate of Arts (A.A.) in Jazz/Jazz Studies
Cuyahoga Community College

### Computer Science/Web Development
Flatiron School


## Contact & Social
- LinkedIn: https://linkedin.com/in/zluo16

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Source: https://flows.cv/michaelluo
JSON Resume: https://flows.cv/michaelluo/resume.json
Last updated: 2026-03-28