The ServiceMax division of PTC makes software for technicians who repair and maintain industrial machinery and medical devices.

At one point, I was balancing 5 different projects with as many PMs, across 3 different products. This involved both updating and redesigning features and functionality in the Core product as well as designing a new product offering.

The new product uses Generative AI and Machine Learning to predict future work based on historical data, and is slated for Beta release June 2026.

I am also spearheading an effort to use AI code generation tools to improve communication between UX and Engineering and speed up the design process.

RefleXion is a healthcare start-up building a radiation oncology medical device that uses a novel method for tracking tumors.

While at RefleXion, I led the design on a self-service portal called the Medical Physics Workspace. I was in charge of the entire design process, from performing contextual inquiry, to making workflows and wireframes, and conducting workshops with customers. I worked closely with a cross-functional team including Product Management and Software to define the product strategy and understand technical feasibility. The first version was released in Q2 of 2023 and is used on a daily basis at customer sites.

In addition, I led design on usability testing to get FDA clearance on a new software release, and designed improvements to features for treatment planning and delivery, increasing satisfaction and ease-of-use scores. I even built an internal website to showcase the design system and provide guidelines and best practices, improving communication with the software engineering team.

My most memorable experience, though, was seeing someone treated for cancer on the system that I had worked on.

OSISoft's main product is a Time Series database for industrial machinery, typically installed on-premise.

When OSISoft wanted to open up new markets for remote operations and fleet management, I was pulled in to help with this new SaaS offering, dubbed Canvas. I ran a Participatory Design workshop (a Research through Design methodology) with SMEs and Engineers to speed up the design process and get us to initial designs faster.

In addition, I worked on a new web-based Design System, and authored a framework for adapting our legacy applications for mobile.

While at GE, I had the opportunity to work across multiple divisions which meant doing research and design in a variety of places including a jet engine repair shop, a power utility control room, next generation locomotive cab, and a wind farm with a prototype wind turbine.

My primary focus was Predix, GE’s cloud platform for the Industrial Internet of Things (IIoT). For one project, I led design on a software solution for automatic testing and deployment of applications (CI/CD) with the goal of increasing customer adoption.

As a side project, I created a systems map to help explain how all the different parts of platform worked together. It was called "The best view of Predix I've ever seen" by the CEO of GE Digital.

One of the most fun projects I worked on was the Next Generation Locomotive Cab. I had the idea to create a paper prototype of the cab using giant foam blocks, paper and sticky notes for the controls, and a whiteboard for the window. It was a lot of fun and we got a great reaction from the participants.

I joined GE as part of a rotational program that meant working on projects at different divisions in the company. This meant doing research and design in a variety of places including a jet engine repair shop, a power utility control room, next generation locomotive cab, and a wind farm with a prototype wind turbine, to name a few.

These different very physical settings meant exploring some fun ways of conducting research. For the next generation locomotive cab, I had the idea to build a paper prototype of a locomotive cab using foam blocks, paper and post-it notes, and have the engineers and conductors act out scenarios in the prototype. It was a lot of fun and there was a lot of good-natured cursing.