• Developed and implemented Salesforce, and Braze integrations to automatically generate mailpieces cutting implementation time from months to minutes

• Reduced endpoint response time by up to 80% through efficient caching strategies, significantly improving performance.

• Secured 200k deal by demoing and implementing adjustments to integrations

• Overhauled flaky initialization process into a robust asynchronous process, eliminating the need for manual retries

• Worked on Lob’s Growth and Core Experience teams to design, build, and ship features for customer• facing Vue 3 dashboard, core Node.js APIs to create mail pieces, and flagship Automated Campaigns product.

• Enabled over 1000 new users with solo- developed Figma Plugin built with React and Typescript

• Architected and implemented highly- demanded SFTP to mail process with AWS DDB, API Gateway, Lambda and S3, thus securing multiple contracts

• Consistently a top performer in both securing and retaining contracts

• Recognized by direct supervisor for “setting a new standard for Solutions Engineering"

• Maintained and developed Java Spring Boot REST API

• Designed and implemented front end applications using JQuery / React

• Lead initiative and sole developer of automated on• call alert escalation, saving company two• hundred thousand dollars annually

• Created custom monitoring metrics for Prometheus using containerized Golang applications

• Helped maintain the site reliability of all corporate properties

• Monitored server health using third• party software

• Performed first level remediation of server reliability issues

• Escalated issues after diagnosis and/or first remediation

• Physically racked and cabled servers and network switches

• Installed, tested, and troubleshot new server hardware components

• Upgraded server component firmware

• Responded to issues relayed by other departments

• Responded to service tickets and requests for local desktop support for assigned offices and remote desktop support for other offices as required to meet service level agreements.

• Troubleshot and resolve hardware, software, application, network, user access, or related issues

• Escalated more complex problems or unresolved issues to next level of support.

• Interacted with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

• Held accountable for the successful resolution of all customer requests.