# Michael Morgan

> Web Developer, Efficiency Enthusiast

Location: Sunnyvale, California, United States
Profile: https://flows.cv/michaelmorgan

Using the troubleshooting skills developed in my Digital Media Art undergrad studies, I pivoted my career from an art to a technology focus. I now diagnose and remedy the programming errors I once reported as a Customer Service Agent.

## Work Experience
### Software Engineer @ Lob
Jan 2023 – Present | San Francisco, California, United States
•  Developed and implemented Salesforce, and Braze integrations to automatically generate mailpieces cutting implementation time from months to minutes
•  Reduced endpoint response time by up to 80% through efficient caching strategies, significantly improving performance.
•  Secured 200k deal by demoing and implementing adjustments to integrations
•  Overhauled flaky initialization process into a robust asynchronous process, eliminating the need for manual retries
•  Worked on Lob’s Growth and Core Experience teams to design, build, and ship features for customer• facing Vue 3 dashboard, core Node.js APIs to create mail pieces, and flagship Automated Campaigns product.

### Solutions Engineer @ Lob
Jan 2021 – Present | San Francisco Bay Area
•  Enabled over 1000 new users with solo- developed Figma Plugin built with React and Typescript
•  Architected and implemented highly- demanded SFTP to mail process with AWS DDB, API Gateway, Lambda and S3, thus securing multiple contracts
•  Consistently a top performer in both securing and retaining contracts
•  Recognized by direct supervisor for “setting a new standard for Solutions Engineering"

### Junior Internal Tools Developer @ FriendFinder Networks Inc.
Jan 2019 – Jan 2021 | Campbell, CA
•  Maintained and developed Java Spring Boot REST API
•  Designed and implemented front end applications using JQuery / React
•  Lead initiative and sole developer of automated on• call alert escalation, saving company two• hundred thousand dollars annually
•  Created custom monitoring metrics for Prometheus using containerized Golang applications

### Site Reliability Technician @ FriendFinder Networks Inc.
Jan 2018 – Jan 2019 | Campbell, CA
•  Helped maintain the site reliability of all corporate properties
•  Monitored server health using third• party software
•  Performed first level remediation of server reliability issues
•  Escalated issues after diagnosis and/or first remediation
•  Physically racked and cabled servers and network switches
•  Installed, tested, and troubleshot new server hardware components
•  Upgraded server component firmware
•  Responded to issues relayed by other departments

### Tier 2 Tech Support @ FriendFinder Networks Inc.
Jan 2016 – Jan 2018 | Campbell, CA
•  Responded to service tickets and requests for local desktop support for assigned offices and remote desktop support for other offices as required to meet service level agreements.
•  Troubleshot and resolve hardware, software, application, network, user access, or related issues 
•  Escalated more complex problems or unresolved issues to next level of support. 
•  Interacted with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. 
•  Held accountable for the successful resolution of all customer requests.

### Visual Effects Intern @ Guerilla Wanderers Films
Jan 2016 – Jan 2017 | San Carlos, CA
Produced exceptional work for assigned projects in animation and vfx
Designed key art and, whenever necessary, produced assets needed for projects
Communicated with video production staff to fulfill graphics requests

### Audio Visual Technician @ SAP Center
Jan 2015 – Jan 2016 | San Jose
Set up and install audio and video equipment
Compress and digitize audio and video data
Set up and operate LED fascia systems
Ensure seamless transitions between media
Coordinate with other staff to ensure successful presentations

### Counselor and Instructor @ CAMP EDMO
Jan 2015 – Jan 2015 | Los Altos
Created and provided an award-winning curriculum in the areas of digital art and animation for children ages 11 to 13.


## Education
### Bachelor of Fine Arts (B.F.A.) in Digital Media Art
San José State University


## Contact & Social
- LinkedIn: https://linkedin.com/in/michael-morgan-5159a3b3

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Source: https://flows.cv/michaelmorgan
JSON Resume: https://flows.cv/michaelmorgan/resume.json
Last updated: 2026-04-01