# Michael Morscher > Software Engineer at Zoox Location: Cambridge, Massachusetts, United States Profile: https://flows.cv/michaelmorscher Engineering leader with a passion for using technology to improve transportation systems. Currently building operational tools to scale autonomous vehicle deployment at Zoox. Previously led the Transit Experience team at The Routing Company as Senior Engineering Manager and Staff Software Engineer, and developed full-stack applications optimizing transportation planning for the Wayfair Delivery Network. ## Work Experience ### Software Engineer @ Zoox Jan 2025 – Present | Boston, Massachusetts, United States ### Senior Engineering Manager and Staff Software Engineer @ The Routing Company (TRC) Jan 2025 – Jan 2025 | Cambridge, Massachusetts, United States ▪ Founded and led the Transit Experience team, building TRC’s fleet management dashboard for microtransit operators, growing the team from myself and an intern to five engineers, a product manager, and a designer ▪ Served as manager of our frontend engineering teams (across web and mobile apps), conducting 1:1s, career development meetings, and performance reviews with direct reports; and onboarded, trained, and mentored junior engineers and interns ▪ Drove discovery, design, implementation, and delivery of innovative flagship products essential to real-world operations, including call center booking, the live map, rider profiles, venue snapping, payment wallets, dispatch-to-driver messaging, and paratransit compliance ▪ Improved system scalability by identifying and addressing tech debt and inefficient data patterns; optimized frontend and backend code to reduce query load and infrastructure costs on data-intensive pages like the live map and trip manager ▪ Integrated smart suggestions in the trip booking flow leveraging historical rider data, improving booking efficiency by 50%, increasing user satisfaction scores from 5 to 9, and significantly reducing human errors ▪ Spearheaded engineering quality initiatives by implementing unit and integration testing frameworks and establishing a robust testing culture, collectively bringing code coverage from 0% to 70% in 2 quarters ▪ Served in the on-call engineer rotation, swiftly triaging incidents and leading cross-team coordination and communication to ensure rapid issue resolution and service continuity ### Engineering Manager and Senior Software Engineer @ The Routing Company (TRC) Jan 2022 – Jan 2025 | Cambridge, Massachusetts, United States ### Software Engineer II @ The Routing Company (TRC) Jan 2021 – Jan 2022 | Cambridge, Massachusetts, United States ### Software Engineer II @ Wayfair Jan 2020 – Jan 2021 | Boston, Massachusetts, United States ▪ Developed full-stack web applications using microservices architecture patterns to optimize transportation planning for the Wayfair Delivery Network ▪ Designed and developed key components of the transportation planning engine, driving network reliability and cost efficiency by automating the planning process ▪ Systemized previously uncaptured or informally maintained supply chain data into database schemas, streamlining data pipeline integration and enhancing data integrity ▪ Built React UIs for operational stakeholders to manage business data with built-in validation ▪ Led initiatives to build out logging, monitoring, and alerting systems; implemented CI/CD pipelines; and created a comprehensive unit and integration test suite, reducing incident frequency and MTTR by over 50% ### Software Engineer @ Wayfair Jan 2019 – Jan 2020 | Boston, Massachusetts, United States ### Lead Engineering Psychology Teaching Assistant @ Tufts University Jan 2019 – Jan 2019 | Medford, MA Lead teaching assistant for "Research in Autonomous Systems: Cars and Other Transport Systems", a special topics course in the Engineering Psychology department. This role leveraged my academic background in transportation safety and autonomous vehicles, and involved handling course logistics and mentoring student research projects. ### Human Factors Research Assistant @ Tufts University Jan 2018 – Jan 2019 | Medford, MA Investigated the efficacy and efficiency of the IDSS DETECT™ 1000 3D baggage scanner. Technical responsibilities consisted of writing Python scripts to process data logs, calculate statistical measures, and generate visualizations. Additionally, I created a behavioral and cognitive coding system to evaluate screen capture videos, performed heuristic and task analyses, and researched industry best practices. This position included several on-site visits to Boston Logan International Airport to observe TSA screeners, conduct user interviews, and collect experimental screen capture and eye-tracking data. ### Computer Science Teaching Assistant @ Tufts University Jan 2018 – Jan 2019 | Medford, MA Teaching assistant for Human-Computer Interaction. This position consisted of organizing week-to-week group project work, grading homework assignments, and providing prompt feedback. I also hosted weekly office hours to help and mentor students in the class of 70+. ### Mail Services Student Leader @ Tufts University Jan 2016 – Jan 2019 | Medford, MA Responsible for processing incoming packages and mail by scanning, sorting, and shelving each item, sending email notifications, and delivering packages to students. This position also involved communicating with students and faculty in person and over the phone. In my sophomore, junior, and senior years, I picked up additional responsibilities in a student leadership role. These included maintaining software systems, training new student employees on equipment and processes, and managing Excel spreadsheets tracking the mail of Tufts’ three campuses. ### Software Engineering Intern @ Wayfair Jan 2018 – Jan 2018 | Boston, Massachusetts, United States As an intern on the Transportation team I built the “Carrier Extranet”, a full-stack web application providing a portal for third party carriers to manage their contracts and invoice accessorial charges. This involved designing and implementing database schemas, a backend API, and a React UI. I also led an effort to create automated unit and integration tests covering the new service. ### Software Development Intern @ SS&C Technologies Jan 2017 – Jan 2017 | Boston, Massachusetts, United States As a summer intern, I was a member of a Scrum team developing software patches for financial modules in the PORTIA investment management platform. My responsibilities also included performing targeted quality assurance tasks in advance of version deployments and analyzing database query results to identify incorrect accounting calculation behavior. I extended my internship on a part-time basis through the Fall 2017 semester to continue and conclude my long-term code quality assignment. Additionally, I gained web development experience designing the framework for a web application version of the existing desktop software. ## Education ### B.S. in Computer Science and Engineering Psychology; Minor in Engineering Management Tufts University ### Honors Regents Diploma with Advanced Designation The Bronx High School of Science ## Contact & Social - LinkedIn: https://linkedin.com/in/mcmorscher --- Source: https://flows.cv/michaelmorscher JSON Resume: https://flows.cv/michaelmorscher/resume.json Last updated: 2026-03-28