Led the migration of the Prior Authorization Automation product from a manual, VM-based

infrastructure to a Terraform-defined architecture hosted in Microsoft Azure, improving scalability and

reducing operational cost.

Refactored the Typescript Prior Authorization Automation product from a state-machine service to an

event-driven system, improving reliability and fault handling. The system is used to processes 10,000+

medical necessity and authorization status messages per day across 12 customers.

Implemented proactive metrics and monitoring with Azure Application Insights for the Prior

Authorization Automation product, enabling early warning of system performance degradation and

automation failures.

Designed and implemented a .NET8 feature integrating our EHR product with insurance payers,

clearinghouses, and delegated entities, enabling one-click direct submission of prior authorization

requests and attachment of clinical documentation. Used by healthcare staff to perform 6,500+

submissions per month, of which 80+% were automatically approved.

Extended the .NET8 integration feature to enable fully automated prior authorization submissions for

customer-selected procedure codes, eliminating manual staff effort and accelerating approvals. The

system is used to perform 1,400+ submissions per month, of which 80+% are automatically approved without human involvement.

Assisted in the planning and migration of all customer data from MongoDB to a PostgreSQL solution,

reducing hosting costs and improving query performance.

Designed and implemented core Typescript and PostgreSQL modules, adapting to evolving requirements,

enabling faster on-boarding of customers, and laying the foundation for product scaling.

Designed and refactored Typescript/PostgreSQL customer configuration system, reducing engineering

overhead.

Migrated Git repos and CI/CD pipelines from AWS CodeCommit and Jenkins to GitLab, saving

engineering time on build and deployment of code changes.

Created content of the team’s software engineer on-boarding training and the documentation of the

team’s code, products, and infrastructure.

Mentored a group of 3+ rotating junior engineers, accelerating their on-boarding and improving the

team’s code quality.

Built robotic process automations using Typescript, Javascript, and Puppeteer, which perform routine

hospital administrative tasks, reducing administrative workload for medical staff.

Completed the on-boarding, configuration, acceptance testing, and production deployment of new

customers and of expansions for existing customers.

Participated on the data structure governance committee to design and enforce consistent and reusable

data structures across multiple product teams.

Designed and implemented architecture which elevated the automation product from disjointed, file-

based data storage to connected, MongoDB-backed services, improving product performance and

metrics collection.

Tested mission-critical storage solutions using bash, Linux packages, and in-house data models.

Created and tested MongoDB data models, custom C++ libraries, and sample C++ code to meet customer

specifications for database features, throughput, and system resource use.

Researched and demonstrated the capabilities of OpenShift, Kubernetes, and cri-o to support the

migration of production applications to a distributed computing environment.

Assisted current and prospective students and parents with academic advising questions.

Answered office correspondence and facilitated departmental, office, and student communications.