Managed a new $250 million C-segment vehicle program by coordinating cross-functional teams to use a new process to acquire and translate “Voice of the Customer” insights to define product level and engineering requirements.
• Successfully applied Design for Six Sigma tools to acquire and analyze customer wants and needs from three different markets to align product features and strategy for the next generation C-segment class vehicles.
• Created an innovative database with an easy to use customizable interface that consolidated, analyzed and simplified the complex data set of customer insights regardless of user computer skill level. Database interface became the corporate benchmark and template.
• Communicated, assessed and directed the strategy for the platform team by creating financial roll-ups, technical assessments, budget management, and cost reduction opportunities.
• Tracked, assessed and initiated common Business, Engineering, and Best Practices to support corporate operations in functional areas such as Finance, Marketing, Procurement, Strategy, and Design.
• Negotiated and established a common CATIA math data release definition between Chrysler and Mercedes to enable a common product development cycle.
• Published the first global Action Letter to communicate changes in program direction and to establish product development direction across two different business units.