Owned interaction design for a redesigned enterprise livestream and real-time engagement platform for regular and large-scale internal events. Designed UX for mission-critical, real-time systems where reliability and operator decision-making are essential.
Key contributions and impact:
Owned end-to-end UX across event request, setup, live operations, and post-event workflows
Designed scalable interaction systems for chat, reactions, Q&A, polling, and surveys
Led user research with organizers, presenters, viewers, and support teams; analyzed support tickets and feature requests to identify UX breakdowns and high-risk decision points
Research insights directly influenced product direction and roadmap priorities
Partnered closely with engineering to fully automate livestream setup and execution based on event requirements (e.g., audience size), eliminating manual configuration and live monitoring by partner teams
Owned end-to-end UX QA for feature launches; no features shipped without UX validation
Delivered UX guidance and artifacts to partner teams, including interaction patterns, workflows, UI designs, and branding assets