Designer: EMR
• Pushed efficiency KPI’s on an Electronic Medical Record (EMR) to grow yearly consultations to 300k+
• Scaled the EMR product to support a nationwide rollout of telehealth visits
• Designed a new prescribing experience that translated a diagnosis into recommended treatments
• Championed new customer support features to help improve response time
• Ran weekly qualitative studies with doctors to learn about how to improve clinical tooling + workflows
Design Lead: Visit Experience
• Reimagined a video experience with no patient or doctor waiting rooms that helped increase video chat success by 50%
