• Managed and trained IT help desk personnel.

• Responsible for a network of 50 workstations and 8 Windows 2008 R2 servers with 65 employees.

• Designed, implemented and managed backups.

• Developed in-house web-based job tracking application using .NET/MS SQL on the back-end and jQuery/HTML/CSS front-end.

• Developed a faxing service for sending custom faxes based on data in MS SQL database for Windows Server written in .NET C#.

• Managed security rules though active directory policies and configured network rules on a cisco firewall.

• Tested update releases to ensure software compatibility and implemented update scripts across the network.

• Gathered and documentation of issues encountered by the users of an in-house lab information system.

• Created bug reports with detailed technical information regarding software issues.

• Coordinated with the development team to create patches.

• Tested and deployed resulting code to live servers as well as performed post-deployment testing to ensure functionality.