# Michele Lombardo > Product Designer | Gestalt Design System Location: France, France Profile: https://flows.cv/michelelombardo Staff-level product designer focused on scalable systems, trust & safety, and complex platform tooling. I design products at the intersection of technology, people, and behavior, translating complex systems into intuitive experiences used by millions. My work spans design systems, growth platforms, and safety infrastructure, helping teams ship faster while maintaining high-quality, consistent user experiences. Currently at Pinterest, I drive adoption of the Gestalt design system, lead safety and regulatory initiatives, and design internal tools that enable teams to build connected user experiences at scale. Previously I led product experiences at Ancestry and Mailchimp, and worked on large-scale digital transformation programs at Publicis Sapient. I also leverage tools like Glean and Figma AI to streamline research, design system workflows, and cross-functional collaboration. ## Work Experience ### Product Designer II, Design Systems @ Pinterest Jan 2023 – Present | San Francisco Bay Area Gestalt Design Systems I helped product teams move faster by making the Pinterest Gestalt Design System the path of least resistance. I drove end-to-end contributions to Gestalt, improving scalability, reducing custom UI, and enabling more consistent experiences. Delivered net-new components, enhancements, and fixes to strengthen consistency and usability. Scaled team contributions via office hours and on-call reviews, converting one-offs into reusable patterns. Balanced flexibility with guardrails, guiding teams to adopt Gestalt tokens and patterns over bespoke solutions. Partnered with engineers to ensure components shipped reliably and avoided team-specific forks. Shifted teams toward system-first design, reducing fragmentation and improving consistency. Trust & Safety Trust & Safety work often appears small in isolation but is critical at scale. I led high-priority safety and compliance initiatives that strengthened protections and ensured regulatory readiness. Owned a cluster of P0 initiatives; delivered 100% on time. Shipped Reports & Violations Center two months ahead of the EU Digital Services Act deadline. Led Florida and South Korea compliance flows, mitigating $150K+ per-violation risk. Improved enforcement tooling, reducing appeals handle time by 58%. Redesigned birthdate flows, cutting inaccurate entries by 80%. Delivered safety initiatives that reduced abuse and lowered support costs. Growth Team Partnered with engineering, product marketing, and design systems teams to modernize internal tools and external experiences. Drove parity between the Growth self-serve tool and Gestalt, aligning 600+ component instances to improve consistency. Owned end-to-end design for Lifecycle (enabling teams to orchestrate connected user experiences) and the Surveys creation tool (enabling researchers to gather critical user feedback); facilitated JTBD workshops, card sorting, and co-creation sessions to inform requirements, MVP and final designs. ### Senior Product Designer @ Mailchimp Jan 2021 – Jan 2022 Mailchimp is an all-in-one marketing platform used by millions of businesses to create email campaigns, automate marketing, and analyze customer engagement. Growth and Foundations teams Designed engaging, interactive product diagrams that simplified complex tools, including audience selection. Led and executed multiple experiments across creation tools (integrations, audiences, automations) to improve speed and user comprehension. Contributed to the Mailchimp Design System by creating reusable icons and interaction patterns. Collaborated on design efforts to overhaul high-impact logged-out landing pages. ### Senior Product Designer @ Ancestry Jan 2020 – Jan 2021 AncestryHealth is a DNA-based health platform that combines genetic testing, family health history, and scientific research to help people better understand and manage their health risks. Led end-to-end product design for two health experiences: the DNA health results dashboard and a Type 2 Diabetes risk calculator, translating complex genetic and behavioral science data into clear, actionable user experiences. Initiated and created the first product map and system flow for AncestryHealth, aligning design, product, and engineering teams around the full feature ecosystem and improving onboarding for new team members. Conducted customer journey mapping across transactional emails and product touchpoints, identifying expectation gaps and key friction points before users received their genetic health results. Designed a new educational dashboard experience to prepare users for results, combining DNA insights with additional signals such as family health history, polygenic risk scores, and lifestyle factors. Reimagined the entire transactional email lifecycle, creating targeted content and entry points that addressed customer concerns and guided users into the product experience. Defined and documented new design system components, functional specifications, and business rules, enabling faster engineering implementation and improving design-engineering collaboration. Delivered measurable impact: CSAT increased from 3.2 → 3.8 within a year and support content engagement reached 38% click-through rates. ### Senior Experience Designer @ Publicis Sapient Jan 2017 – Jan 2020 | San Francisco Bay Area Publicis Sapient is a world-class agency who partners with companies to digitally transform experiences that delight customers and improve on operational effectiveness. US Bank: Led a team of UX and visual designers on one of six journey teams for the redesign of the U.S. Bank mobile app Contributed to the launch of a 4.8⭐ rated app that increased engagement, reduced contact center and branch traffic, and delivered $25M in annual cost savings Helped deliver AI-driven insights to 95% of customers, with 86% rating them as “very helpful” Supported a customer-first product transformation recognized industry-wide, including leadership awarded Digital Banker of the Year by American Banker Sprouts: Collaborated with a small design team to strategize impactful UX and UI solutions for personalization and loyalty programs. Adobe: Architected a solution that made relevant content easily discoverable to a previously underserved persona. Walmart: Evaluated current Walmart.com flows making recommendations to enhance the experience. Clients include: Adobe, ALDI, HSBC Bank, Intel, JCPenney, Sprouts, U.S. Bank, and Walmart ### Senior UX Designer @ Sqor Jan 2016 – Jan 2017 | San Francisco Sqor Sports is a social media and editorial platform connecting athletes, fans, and sports culture through engaging digital experiences. Led end-to-end product design in an agile environment, from discovery through high-fidelity execution Established and scaled research practices (card sorting, stakeholder interviews, journey mapping) to inform product decisions Growth & engagement: Optimized core user flows (cross-posting, comments, reactions), driving DAU growth from 100K to 500K in 2 months Redesign & conversion: Led the end-to-end redesign of Sqor.com (content strategy, IA, rebranding, responsive design), aligning stakeholders and increasing signups by 68% Design systems: Co-authored foundational design principles and system guidelines to ensure consistency across the platform ### Web Designer @ LeapFrog Jan 2014 – Jan 2015 | Emeryville LeapFrog helps children cultivate their imaginations and expand their knowledge through a line of educational toys and tablets. Designed digital assets for LeapFrog.com and all related email campaigns Designed the information architecture for new product landing pages Designed Summer Camp campaign that led to an increase of sign-ups by 320% Partnered with CRM team on A/B testing for emails to improve conversion rates Proactive in creating the first responsive email template to replace outdated code Front-end development (html, css) ### Web Designer @ KRT MARKETING (acquired by Recruitics) Jan 2013 – Jan 2014 | San Francisco Bay Area KRT Marketing is an advertising agency that helps companies design better tools for recruitment marketing. Introduced research methods and implementation of contemporary UX and UI best practices Created visual design and front-end development of landing pages and emails Extensive experience deploying high volumes of emails using ExactTarget and MailChimp Collaborated with marketing to integrate Google Analytics into existing email templates Front-end development (html, css) Clients: UnitedHealth Group, Davita, Hitachi, Magento ### Senior Visual/ UI Designer @ GMR Marketing Jan 2009 – Jan 2013 | San Rafael SportsMark is a global event management and corporate hospitality agency that helps brands connect with consumers through a shared passion for sports. Led design of all digital experiences including registration websites, mobile apps and emails Conceptualized unique branded campaigns for clients’ hospitality programs Tackled complex enrollment systems with elegant visual solutions Front-end development (html, css) Clients: Bank of America, CBS, Chevron, Coca-Cola, Hilton, NFL, Omega, Procter & Gamble, and Visa ## Education ### User Interface Design Cooper U ### Interaction Design UCSC Silicon Valley Extension ## Contact & Social - LinkedIn: https://linkedin.com/in/michelerenedesign - Portfolio: http://www.michelerenedesign.com --- Source: https://flows.cv/michelelombardo JSON Resume: https://flows.cv/michelelombardo/resume.json Last updated: 2026-04-13