# Michelle Bui

> Customer obsessed | AI enthusiast | UCLA & USC alum

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/michellebui

At the heart of everything I do is a love for building genuine relationships, whether I’m supporting customers and accounts, rallying my pickleball teammates, or getting creative with wedding decor.

People want to feel seen, heard, and supported and that’s exactly how I approach Customer Success. I’m here to listen, solve problems collaboratively, and make sure customers feel confident and cared for every step of the way.

I’m passionate about creating experiences that feel personal, thoughtful, and valuable and I carry that mindset into every interaction.

Let’s connect! I’m always happy to chat about customer growth, building trust, or just swapping pickleball tips.

Email: michelleuyenbui@gmail.com

## Work Experience
### Strategic Account Analyst @ Amplify
Jan 2025 – Jan 2025 | Brooklyn, NY
- Managed a portfolio of 600+ customer cases, resolving 99% of cases within SLA
Partnered with 75+ cross-functional stakeholders (CSMs, CSEs, AEs, Marketing) to curate and amplify customer success stories, showcasing value in internal and external forums
- An AI-native mindset, optimize engagement processes through automation, AI-enabled tools (Text Blaze, Gemini), and scalable workflows; delivering efficiency while increasing impact
- Collaborated with internal partners to strengthen feedback loops, surface insights, and scale best practices across customer engagement activities by leveraging Jira for tracking and visibility
- Championed continuous improvement by embedding AI-driven insights, automation, and efficient workflows into engagement processes using Salesforce Einstein and Omni-channel

### Product Designer @ Virtius
Jan 2024 – Jan 2025 | San Francisco, California, United States
- Led executive-level customer engagements for 10+ National Collegiate Athletic Association executives, aligning with account maturity, pipeline health, and long-term relationship goals 
- Partnered with 73 accounts, marketing, success, and other internal stakeholders to collect, curate, and communicate customer value stories, ensuring they are effectively shared 
Prepared executive briefings and content in Figma Slides to support leadership in customer meetings, highlighting measurable outcomes and growth opportunities for feature requests

### Product Designer @ Tech Fleet
Jan 2023 – Jan 2024
- Assessed and redesigned the usability of a neuroinclusive education platform, increasing MAUs by 30% and conversion by 85% 
- Developed WCAG-compliant design systems and conducted UX reviews to ensure accessibility standards and consistency

### Product Designer @ Hack for LA
Jan 2023 – Jan 2023
- Collaborated cross-functionally with PMs, engineers, and legal advisors to translate complex workflows into clear UX flows 
- Conducted usability reviews and user testing to ensure accessibility and ease of navigation

### Recruiting Operations & Brand Design Associate @ Stytch
Jan 2022 – Jan 2023 | San Francisco Bay Area
Stytch is the platform for user authentication backed by Benchmark, Thrive, Index, and Coatue.

- Partnered with Design, Engineering, and Product teams to identify and understand teams’ hiring needs/priorities and developed recruiting strategies to fill roles (EM, PM, full stack, backend, frontend, infra/platform)
- Conducted research and analysis to identify pain points and used data-driven insights and market analysis to reduce drop-off rates in engineering interviews by 25%

### Recruiting Operations Coordinator (via Adecco) @ Google
Jan 2021 – Jan 2022 | Mountain View, California, United States
- Delivered outstanding customer service to 800+ candidates by swiftly resolving candidates’ inquiries during the Global Chat Support (GCS) rotation, maintaining an impressive < 3-minute resolution time
- Aligned with 50 recruiting partners from multiple disciplines, defining and meeting quarterly goals, resulted in 25% increase in new hires and 15% reduction in time-to-hire
- Led initiative to implement new, internal scheduling tool which decreased scheduling time for a team of 50+ recruiting coordinators by 20 hours a week

### Recruiting Coordinator @ USC School of Pharmacy
Jan 2020 – Jan 2021 | Los Angeles, California, United States
- Developed diversity strategies aimed at solving a deficit in the recruiting pipeline due to COVID
- Leveraged (Canva) to design and develop print/digital marketing collateral, resulted in 15% increase in candidate applications between Oct 2020 to Dec 2020

### Recruiting Coordinator @ UCLA School of Nursing
Jan 2018 – Jan 2020 | Los Angeles, California, United States
- Processed 1000+ applications with meticulous attention to detail, safeguarding confidentiality of each applicant’s sensitive information 
- Enhanced candidate experience by implementing an inclusive candidate-centered hiring process emphasizing clear and consistent communication with 1000+ applicants, reducing wait time by 30%


## Education
### Bachelor's degree in Human Biology and Public Health
UCLA

### Master's degree in Postsecondary Administration and Student Affairs
USC Rossier School of Education


## Contact & Social
- LinkedIn: https://linkedin.com/in/michelleuyenbui

---
Source: https://flows.cv/michellebui
JSON Resume: https://flows.cv/michellebui/resume.json
Last updated: 2026-04-13