# Michelle Chang > Product & UX Designer | Human in the Loop | Solving for Services and Systems Location: San Francisco Bay Area, United States Profile: https://flows.cv/michellechang A product and UX designer with 6+ years of experience, I take a service design approach to understand the systems that drive people's lives. My works spans across climate tech, regenerative agriculture, maritime routing, and supply chain workflows. I’m often working in collaboration with scientists, engineers, and operational experts to translate nuanced, data-rich processes into intuitive, human-centered tools. Portfolio: tinyurl.com/michelledesigns ## Work Experience ### Product Designer @ PERSUIT® Jan 2026 – Present ### Product Designer @ Kojo Jan 2024 – Jan 2025 Designing for construction materials inventory management. Creating workflows for Vendors to create Quotes for their customers by streamlining document uploads and to request EDI and API integrations for various order types including POs, Quotes, Invoices, Order Acknowledgements, Pricing and Inventory. ### Senior Product Designer @ Carbon Direct Jan 2023 – Jan 2024 Led design on carbon measurement and accounting software platform in close iteration and collaboration with product, science, and engineering to help businesses achieve their climate goals. Created customer journey map for alignment, conducted user interviews and usability testing. ### Senior Product Designer @ Sofar Ocean Jan 2023 – Jan 2023 | San Francisco, California, United States Design lead on Wayfinder, a maritime shipping voyage optimization software platform. Improved reporting offering and shipped internal admin and external customer facing features. Led workshops, usability testing, and co-created with stakeholders in product, science, routing, and engineering. ### Dance Instructor @ American Art Institute San Francisco Jan 2019 – Jan 2023 | San Francisco, California, United States Teaching youth and adult hip-hop and ballet classes at American Art Institute ### Product Designer @ Granular Jan 2020 – Jan 2022 | San Francisco, California, United States Designing Corteva’s Carbon Initiative. Enabling growers to adopt regenerative agricultural practices to improve soil health and yields. ### User Experience Designer @ Yara International Jan 2018 – Jan 2020 | San Francisco Bay Area Food-driven, ecosystem-centric design to responsibly feed the world and save the planet. Designed through co-creation with research, development, product and agronomic stakeholders across a globally distributed team to deliver scientifically validated software solutions. Projects included nitrogen & seed recommendation tools and universal checkout to deliver value through knowledge to farmers and agronomists. Spearheaded volunteer community outreach program to engage youth in agtech within Bay Area schools. ### User Experience Designer @ Electronic Frontier Foundation Jan 2017 – Jan 2018 | San Francisco Bay Area Privacy and security by design. Collaborated with a diverse team of activists, legal specialists and technologists to maintain and update designs on eff.org. Created microsites for various campaigns and services including net neutrality votes, digital security education, and surveillance VR experience. Assisted in developing a research and design review process. Aided in the testing and rollout of a new logo system for recent rebranding. Projects include EFF Shop, Check Your Reps, Surveillance Self Defense, Security Education Companion, Privacy Badger, STARTTLS, Certbot, Spot the Surveillance VR ### UX & Marketing Designer @ Freelance Jan 2015 – Jan 2017 | San Francisco Bay Area Worked with startups and non-profits to improve upon their product and marketing designs. Created digital assets and work closely with stakeholders to ensure satisfaction with deliverables. Clients included: ProductBio, UCSF, The Hydrous, Roots of Success, Hack the Future, Bluestem Bicycles Client: ProductBio Supported product design by creating mockups of website and web app for sustainable purchasing tool startup. Collaborated with founder, data scientist, design and developers. Performed ad hoc operational tasks including research, new employee onboarding, and facilities scheduling. Worked in Sketch, Adobe Illustrator, Invision, Balsamiq, & Principal Client: UCSF Supply Chain Management Assisted with web-editing of content and information architecture. Worked with webmaster within Drupal platform and existing brand guidelines to update website. Client: The Hydrous Participated in expedition to Bali, Indonesia to test emerging technologies in coral reef conservation using 3D modeling techniques with Autodesk software Memento (Now ReMake) and holistic design thinking. Created marketing designs for non-profit. Facilitated partnerships with various scientists, researchers, and organizations interested in furthering marine conservation through citizen science, virtual reality and 360 video. Client: Roots of Success Created marketing designs for non-profit focusing on educational programming for currently and previously incarcerated members to up-skill, minimize recidivism, and enter the green economy. Worked closely with founder and educators to develop materials. ### Billing Associate @ Sitecore Jan 2014 – Jan 2015 | San Francisco Bay Area Processed license orders from pre-order checks to ordering through license ordering software Invoiced and reconciled client requests for special payment terms Collaborated with legal, sales, and finance teams to process orders Executed EULAs, COIs, NDAs and RFPs ### Content Design Intern @ Locket Jan 2014 – Jan 2014 | San Francisco Bay Area Worked and iterated within existing Android mobile template for design production of content. Assisted with getting Locket featured on Google Play Store, increasing the active user base ### Reimbursement/Intake Associate @ Counsyl Jan 2013 – Jan 2014 | South San Francisco Collaborated with Billing Operations team to generate revenue and maintain communication with insurance payers via phone and ticketing system Streamlined system platforms via Github and Zendesk Trained new employees on standardized operating procedures ### Events Intern @ Health Evolution Partners Jan 2013 – Jan 2013 | San Francisco Bay Area Organized independently researched data into relevant information to better assist the events team by generating leads Established initial contact with businesses via phone calls and tailored messages Utilized Linkedin, Cvent, and Salesforce to manage a 12,000 person network of healthcare professionals ### Management and Technical Services Intern @ US EPA Region 9 Jan 2013 – Jan 2013 | San Francisco Bay Area Managed the layout of fact sheets from technical documents to justify EPA funded research projects and proposals: e.g. Healthy Nail Salon Program, Aquaponics waste management in Yolo County Participated in studying regulations pertaining to implementing project proposals Provided ad hoc support to the Research Science Liaison for research programs and regional offices ### Photography & Social Media Marketing Intern @ CoolClimate Network Jan 2012 – Jan 2013 | Berkeley, CA Engaged roughly 1000 participants across California in diverting 465,000 pounds of CO2 from the atmosphere over the course of a year using community-based social marketing techniques Managed Facebook, Twitter, and YouTube social media presence Provided content for monthly newsletter via original photography and online research ### Visitor Services Assistant @ Asian Art Museum Jan 2008 – Jan 2013 | San Francisco Bay Area Provided visitor service by greeting and directing up to thousands of museum visitors Presented exhibition information, addressed all questions and concerns to ensure quality visitor experience ## Education ### B.A. in Environmental Sciences University of California, Berkeley ### Interaction Design Summer Program Copenhagen Institute of Interaction Design ### Australian Environment in Wildlife and Conservation UNSW ### Wildlife in Fish and Wildlands Science and Management California State University, Monterey Bay ### Lowell High School ## Contact & Social - LinkedIn: https://linkedin.com/in/mchang1 - Website: http://michellech.com --- Source: https://flows.cv/michellechang JSON Resume: https://flows.cv/michellechang/resume.json Last updated: 2026-04-08