# Michelle Cohen

> 🌟 Product Management & Operations leader | Driving innovation, efficiency and growth in Product ecosystems 🚀

Location: Brooklyn, New York, United States
Profile: https://flows.cv/michellecohen

Experienced Product Leader with a strong background in Fintech and e-commerce. I excel in managing product roadmaps, strategy, and execution, driving significant growth and efficiency improvements. My track record includes owning technical projects, optimizing processes, and launching features that enhance user experience and retention. I have a proven ability to lead teams, establish scalable processes, and deliver results in fast-paced environments.

## Work Experience
### Product Operations @ Dispatch
Jan 2025 – Present

### Product Operations @ SoFi
Jan 2024 – Jan 2025

### Senior Product Operations Lead @ Ramp
Jan 2021 – Jan 2024 | New York, United States

### Senior Manager of Product Operations @ Juul Labs
Jan 2020 – Jan 2021
- Manage global payments, platform and content management, and commercial program execution for all markets.
- Worked with payment partners globally to identify and prioritize highest value B2B and B2C payment methods in international markets. 
- Collaborate with business stakeholders to gather requirements and KPIs for new feature requests to identify impactful opportunities for the product roadmap.
- Partner with teams across the organization to ensure operational readiness for product updates and launches. 
- Strategize with cross-functional partners to identify process improvements, map out solutions, and deliver new workflows to increase operational efficiency.
- Work with engineering to deliver internal system upgrades, optimizing workflows for all ecommerce platform users, including: Finance, Support, Sales, Commercial, and Technology teams.

### Product Operations Manager @ Juul Labs
Jan 2019 – Jan 2020 | New York, New York
Created cross-functional processes for the roll-out of global ecommerce sites, product lines, and promotions, enabling Marketing, Design, and Product teams to work effectively together, and successfully meet critical launch dates.

### Director of Product Management @ Tweed Wolf
Jan 2014 – Jan 2019 | New York, New York

### Client Services Manager @ Cantor Fitzgerald Wealth Partners
Jan 2013 – Jan 2014

### Client Services Associate @ Bank Hapoalim, NY Branches
Jan 2010 – Jan 2013

### Intern @ Moses & Singer LLP
Jan 2009 – Jan 2009

### Intern @ Christie's
Jan 2007 – Jan 2007


## Education
### Bachelor of Arts (B.A.) in Economics and Art History
Trinity College-Hartford

### Front End Web Development
General Assembly

### Fair Lawn High School


## Contact & Social
- LinkedIn: https://linkedin.com/in/michelle-o-cohen

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Source: https://flows.cv/michellecohen
JSON Resume: https://flows.cv/michellecohen/resume.json
Last updated: 2026-04-07