Contribute to backend services and APIs built with Java (Spring Boot) and MySQL.

Collaborate with the product team to understand requirements, propose solutions, and iterate.

Provide technical support to instructors and students for over 3,000 courses through phone, email, and chatbot.

Design and lead bi-weekly instructional webinars that introduce faculty and students to web development using HTML and CSS follow-along demos, with 47 participants to date.

Mentor 11 student interns on customer support tools, etiquette, and protocols, and guide 14 other Student Technologists.

Author public-facing knowledge base articles on supported technologies such as Brightspace, Respondus 4.0, Echo360, and SB You.

Serve as a Service Manager to introduce SB You, a WordPress-powered website creation platform, to students and faculty.

Collaborate with a team of four for an application that transcribes audios from lectures and meetings into notes.

Design wireframes using Figma to structure the user interface.

Participated in weekly security improvement and update meetings.

Organized and maintained technical document records for VPN requests from educational personnel.

Drafted and organized job offer posts.

Prepared interview questions for possible candidates.

Developed resumes for high-confidence and capable candidates.

Composed emails submitting a list of candidates to an employer.