# Michelle Hwang > Product Design @ λ Location: San Francisco Bay Area, United States Profile: https://flows.cv/michellehwang 🤖 Prior to λ, l’ve worked at Snorkel AI, Arize AI and Amplitude. 🔮 My background in psychology and human-computer interaction, rooted in a Taiwan-U.S. upbringing, shapes my empathetic and interdisciplinary approach to solving complex challenges and empowering users daily. 🌎 Outside work, I get my inspirations from outdoor adventures, traveling, and making ceramics. Contact me at: mhwangyp@gmail.com ## Work Experience ### Senior Product Designer @ Lambda Jan 2025 – Present | San Jose, CA • Building Kubernetes (K8s) console ### Senior Product Designer @ Snorkel AI Jan 2023 – Jan 2025 | Redwood City, CA • Owned end-to-end UX/UI design across four core product areas: GenAI evaluation & prompting, sequence-tagging, PDF extraction, and multi-label classification. • Partnered with Product, Eng, Research teams to transform ML research into products, commercializing features like FM prompting, RAG, zero-shot and few-shot learning. • Aligned GTM and executive stakeholders on product vision by building north star prototypes that helped shape Snorkel's product roadmap. ### Product Designer @ Snorkel AI Jan 2021 – Jan 2023 | Redwood City, CA ### Product Designer @ Arize AI Jan 2020 – Jan 2021 | Berkeley, CA • Redesigned the ML model monitor creation workflow to enhance usability and iterated on interfaces using user feedback. • Balanced this part-time contract role while completing my master’s degree. ### Graduate Student Instructor @ University of California, Berkeley Jan 2020 – Jan 2020 | Berkeley, California, United States • Graduate Student Instructor for Des Inv 21: Visual Communication and Sketching. • Reader for Cog Sci 131: Computational Models of Cognition. ### Product Design Intern @ Amplitude Jan 2020 – Jan 2020 | San Francisco, CA • Shipped a design solution that empowered Amplitude’s clients to signal source-of-truth data internally, driving content reach and organizational alignment. • Led a comprehensive redesign of a team collaboration feature in partnership with PMs and engineers, leveraging customer insights, affinity mapping, and iterative prototyping to ensure project success. ### Senior Specialist, Certification Operations @ Salesforce Jan 2019 – Jan 2019 | San Francisco, California, United States • Designed an internal information system that enabled sales to report on 100K+ customers’ voucher product consumption for the first time. • Built the information architecture from concept development and iterative prototyping, incorporating sales and management feedback. ### Specialist, Certification Operations @ Salesforce Jan 2017 – Jan 2019 | San Francisco, California, United States • Designed an integration tool between Salesforce Trailhead’s support platform and vendor’s platform that reduced 30% of support volume and streamlined internal user & external customer’s experience. ### Coordinator, Training and Certification Operations @ Salesforce Jan 2015 – Jan 2017 | San Francisco, California, United States • Designed various operations analytics dashboards that informed senior leadership’s support strategies, incorporating user research and usability testing findings. ### Learning & Development Specialist @ UC Berkeley - Corporate Education Jan 2014 – Jan 2015 | Berkeley, California, United States • Examined clients’ business challenges via interviews and proposed client-specific recommendations. • Collaborated closely with SMEs to translate stakeholder priorities into learning solutions and training programs that I helped facilitate. • Analyzed program effectiveness data and recommended changes with survey results and Excel reports. ## Education ### Master’s Degree in Information Management & Systems (MIMS) UC Berkeley School of Information ### Bachelor’s Degree in Double Major in Cognitive Science and Psychology University of California, Berkeley ### University College Dublin ## Contact & Social - LinkedIn: https://linkedin.com/in/michellehwangucb --- Source: https://flows.cv/michellehwang JSON Resume: https://flows.cv/michellehwang/resume.json Last updated: 2026-04-13