# Michelle J. H.

> Staff Product Designer at ServiceNow

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/michellejh

## Work Experience
### Staff Product Designer @ ServiceNow
Jan 2024 – Present | Santa Clara, California, United States

### Senior Product Designer @ ServiceNow
Jan 2020 – Jan 2024 | Santa Clara, California
AI/ML solutions and workflows
Customer Service Management: customer workflows
Industry Vertical Design: financial services operations and telecommunication

### Senior UX Designer @ Lattice Engines
Jan 2017 – Jan 2020 | San Mateo, California
Sales and marketing predictive platform

### Mobile UX Designer @ MediaTek
Jan 2015 – Jan 2017

### Visual/ UX Designer @ ABBYY
Jan 2014 – Jan 2015 | Milpitas, California
Designed high-fidelity mockup screens for prototype.
Designed data visualization graphs and infographics.
Worked closely with PM, UX Designer, and Prototyper to built product workflow and wireframes with graphical user interface. (GUI)

### UX/UI Designer @ Meedow
Jan 2014 – Jan 2014 | San Francisco Bay Area
Led design on responsive landing page (meedow.com) and two program subpages - around 13% conversion rate for new signups in the first month.
Collaborated closely with the team on lean strategy and market research.
Acted as in-house designer, in charge of all marketing and promotion design.

### Marketing Assistant and Inside Sales Support Specialist @ Infortrend
Jan 2012 – Jan 2013 | Greater Chicago Area
Designed invites and promotional materials for monthly webinars (25-30 attendees) and e-blasts
Worked closely with the VP of Sales and regional sales managers to generate leads and handle special orders 
Managed all relationships, orders and follow-through with East Coast corporate customers
Handled all client support for Chicago office

### Industrial Design Intern @ Pega Design & Engineering (ASUS)
Jan 2011 – Jan 2011
Brainstormed, researched and presented product proposals with a team of industrial, interactive, and graphic designers
Collaborated with project teams to design electronics and daily living products (e.g. hats, aprons, and pillows)
Created prototypes and helped design a final model for a raincoat backpack


## Education
### Bachelor of Fine Art in Industrial Design
University of Illinois Urbana-Champaign

### User Experience Design
General Assembly

### Front-End Web Development
General Assembly


## Contact & Social
- LinkedIn: https://linkedin.com/in/michellejhsu

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Source: https://flows.cv/michellejh
JSON Resume: https://flows.cv/michellejh/resume.json
Last updated: 2026-02-23