I currently lead design teams across Trust & Safety, Customer Support, Agent Tooling, Accessibility, Quality, and Messaging. I manage an international team of 25+ managers and ICs — and I am hiring for a few additional roles! Apply here: https://careers.airbnb.com/positions/

As the Head of Design for Trust, I led and managed a human-centered, multi-disciplinary team inclusive of Research, Writing and Experience Design, focused on proactively building trust and keeping our community of hosts and guests safe.

Provide compassionate, non-judgmental support through active listening, collaborative problem-solving, and safety planning.