# Michelle Mederos > Design Leadership @ Airbnb Location: San Francisco Bay Area, United States Profile: https://flows.cv/michellemederos Preferred pronouns: She/Her. ## Work Experience ### Experience Design Leader @ Airbnb Jan 2021 – Present I currently lead design teams across Trust & Safety, Customer Support, Agent Tooling, Accessibility, Quality, and Messaging. I manage an international team of 25+ managers and ICs — and I am hiring for a few additional roles! Apply here: https://careers.airbnb.com/positions/ ### Head of Design, Trust @ Airbnb Jan 2020 – Jan 2021 | San Francisco Bay Area As the Head of Design for Trust, I led and managed a human-centered, multi-disciplinary team inclusive of Research, Writing and Experience Design, focused on proactively building trust and keeping our community of hosts and guests safe. ### Experience Design Manager, Trust @ Airbnb Jan 2019 – Jan 2020 ### Design Lead, Trust @ Airbnb Jan 2019 – Jan 2019 ### Crisis Counselor (Volunteer) @ Crisis Text Line Jan 2024 – Present Provide compassionate, non-judgmental support through active listening, collaborative problem-solving, and safety planning. ### Domestic Violence Crisis Counselor (Volunteer) @ La Casa de las Madres Jan 2017 – Jan 2024 | San Francisco, California, United States Volunteer as a Domestic Violence Crisis Counselor. La Casa offers a continuum of comprehensive and empowering services to women, teens, and children exposed to and at risk of abuse. It provide access, tools and support—clinical and peer-based—that strengthen their ability to affect change and break the cycle of violence. ### Product Designer @ Facebook Jan 2014 – Jan 2019 | Menlo Park Designed fundraising tools to help people raise money on Facebook, crisis response tools to help people survive, recover, and rebuild their communities, and tools to help connect people with mentors in areas they want to grow. Designed safety and privacy tools for women in emerging markets. ### Lecturer, Department of Mechanical Engineering @ Stanford University Jan 2013 – Jan 2015 | Stanford, CA Co-taught a senior undergraduate seminar course ("Advanced Product Design: Needfinding") in 2013 and 2015. Lectured a d.school course session ("Beyond Pink and Blue: Gender in Tech") in 2017. ### User Experience Designer @ Metromile Jan 2013 – Jan 2014 | San Francisco Bay Area ### Interaction Designer @ Volkswagen Electronics Research Lab Jan 2011 – Jan 2013 | Belmont, CA ### Research Assistant, Communications Between Humans & Interactive Media (CHIMe) Lab @ Stanford University Jan 2010 – Jan 2011 | Stanford, CA Applied design thinking methodologies to the realm of automotive interfaces in autonomous and electric vehicles with Professor Clifford Nass & the Volkswagen Automotive Innovation Lab (VAIL). ### Kitchen Manager @ Stanford Residential Education Jan 2010 – Jan 2011 | Stanford, CA Jointly planned the purchasing of food and supplies, budgeting of finances, and coordination of house jobs in a co-op community of over 30 people. ### Assesment Intern @ Vaden Health Promotion Services Jan 2010 – Jan 2011 | Stanford, CA Designed & implemented campus wide survey to get statistical data on the prevalence of sexual violence within Stanford's undergraduate and graduate communities. Worked with Stanford University Partnership to End Violence Against Women to ensure the continuation of funding through the Department of Justice's Office on Violence Against Women. ### Financial Manager, Sexual Health Peer Resource Center @ Vaden Health Promotion Services Jan 2008 – Jan 2011 | Stanford, CA Created annual budget and responsible for the center’s purchases. Counseled students about health and sexuality. Also served as Staff Activities and Events Manager. ### Sexual Violence Advisory Board Member @ Vaden Health Promotion Services Jan 2009 – Jan 2010 | Stanford, CA Worked with Stanford administration to end sexual violence & relationship abuse on campus. Suggested campus-wide changes in prevention education, training, & response efforts. ### Peer Health Educator (PHE) @ Vaden Health Services Jan 2009 – Jan 2010 | Stanford, CA Served as a health para-professional in a freshman dormitory. Planned and implemented health-related events for residents. Worked with other staff members to build a cohesive community through dorm events. ## Education ### B.S in Product Design Stanford University ### Botanical Illustration Cornell University ## Contact & Social - LinkedIn: https://linkedin.com/in/mlmederos - Portfolio: https://michelleleemederos.com --- Source: https://flows.cv/michellemederos JSON Resume: https://flows.cv/michellemederos/resume.json Last updated: 2026-04-13