# Michelle Nguyen, CSR, CVR-CM > California Certified Shorthand Reporter Location: San Jose, California, United States Profile: https://flows.cv/michellenguyencsrcvrcm ## Work Experience ### Official Court Reporter @ Superior Court, County of Santa Clara Jan 2025 – Present • Utilize a stenomask to accurately dictate and transcribe all spoken words, legal arguments, and non-verbal cues during court proceedings, depositions, and hearings. • Review, edit, and finalize transcripts to ensure accuracy, completeness, and adherence to legal and procedural standards. • Maintain confidentiality and manage secure storage of audio recordings and transcripts, ensuring timely delivery. • Read aloud portions of the record when requested in proceedings. ### Court Reporter @ Unknown Jan 2025 – Present • Utilize a stenomask to accurately dictate and transcribe all spoken words, legal arguments, and non-verbal cues during court proceedings, depositions, and hearings. • Review, edit, and finalize transcripts to ensure accuracy, completeness, and adherence to legal and procedural standards. • Maintain confidentiality and manage secure storage of audio recordings and transcripts, ensuring timely delivery. • Read aloud portions of the record when requested in proceedings. ### Product Designer @ Sprintfolio Jan 2023 – Jan 2024 • Identifying opportunities for new features for a web platform that creates AI-generated smart flashcards for students by conducting research, ideating, wireframing, creating mockups, and usability testing. ### Senior UX/UI Designer @ EyeQue Corporation Jan 2022 – Jan 2023 • Designed & launched iOS & Android apps as well as a SaaS B2B platform that support 40K+ users by conducting research, ideating, creating wireframes, prototypes, & high-fidelity mockups. • Boosted company visibility & delivered a 4.3 star rated iOS app by leading end-to-end design for MyReaderNumber, which was featured on Wall Street Journal, KTLA 5 News, & other media outlets. • Enhanced project management through effective documentation & requirements prioritization with stakeholders. • Facilitated design reviews with cross-functional stakeholders by creating compelling presentations & prototypes. • Cut troubleshooting requests for an app by 5%, saving the customer support team 30+ hours of correspondence by enhancing the in-app tutorial. ### UX/UI Designer @ EyeQue Corporation Jan 2020 – Jan 2022 • Improved digital user experience with medical devices by identifying user pain points, ideating concepts, testing with users, presenting solutions to stakeholders, & implementing with engineers. • Achieved up to 51% reduction in test time for an EyeQue app vision test by optimizing the protocol to match clinical standards, resulting in faster test completion rates. • Boosted company recognition by leading end-to-end iOS & Android design for EyeQue's VisionCheck 2 medical device, which was named a CES 2021 Innovation Awards Honoree in 2 categories. • Developed UX maturity by introducing design thinking methodologies, resulting in increased customer satisfaction. • Achieved above average System Usability Score of 88 for shipped products by conducting 26+ usability studies. • Reduced project delivery times up to 75% by creating the first design library that consists of 250+ assets & spearheading transition from Adobe XD to Figma. ### UX/UI Designer @ PlateRate Jan 2019 – Jan 2020 • Identified usability issues by conducting heuristic evaluation & 10 hours of usability tests on a SaaS web platform which provides a granular food search and incentivizes users to try new local restaurants and dishes. • Collaborated with designers to ideate solutions by wireframing & A/B testing. ### UX/UI Designer @ The Authentic Company Jan 2019 – Jan 2020 • Managed 2 design interns to rapidly iterate UI design for a native iOS & Android social media app that encouraged engagement and content creation via gamification and rewards. • Reduced design debt by conducting design audits, standardizing UI patterns, and establishing the first design library. ### Optometrist @ Dr. Christine Yang, OD & Associates Jan 2017 – Jan 2019 • Customized visual solutions to patients by listening to their needs and conducting appropriate diagnostic tests. • Acquired 2000 patients in 2 years as the sole optometrist by delivering exceptional customer experience and comprehensive eye care to a population with demanding visual needs. ### Usability Tester @ UserTesting Jan 2016 – Jan 2018 Helped consumer companies improve their products’ usability by critiquing and providing excellent feedback on their web and mobile prototypes. Had a 5-star rating as a tester (the highest rating on the platform). ### Optometric Intern @ THE VISION CENTER OF WEST PHOENIX Jan 2016 – Jan 2016 | Phoenix, Arizona, United States • Provided comprehensive eye care in a fast-paced private practice setting, including specialty contact lens fits and disease management. • Evaluated patients for binocular vision disorders and performed computerized vision therapy treatment plans. ### Optometric Intern @ Castle Family Health Centers Jan 2015 – Jan 2016 | Atwater, California, United States • Provided comprehensive eye care in a community health care setting. • Fitted specialty contact lenses and managed a wide spectrum of ocular conditions, including binocular vision disorders, diabetic retinopathy, glaucoma, and keratoconus. • Performed and interpreted ancillary testing such as retinal photography, retinal scans, and visual field testing. • Collaborated with multidisciplinary healthcare professionals to manage patients. ### Optometric Intern @ HU HU KAM MEMORIAL HOSPITAL Jan 2015 – Jan 2015 | Sacaton, Arizona, United States • Provided comprehensive eye care to the Gila River Indian Community in a hospital setting. • Diagnosed and co-managed acute and chronic ocular conditions, including binocular vision disorders, diabetic retinopathy, glaucoma, uveitis, and retinal detachments. • Collaborated with multidisciplinary healthcare professionals to manage patients. ### Optometric Intern @ Western University of Health Sciences Jan 2015 – Jan 2015 | Pomona, California, United States • Performed pediatric eye exams and evaluated patients for binocular vision disorders, also working with special needs patients and post-traumatic brain injury patients. • Developed and performed vision therapy plans and neuro-optometric rehabilitation for patients. • Co-managed low vision patients with ophthalmologists. ## Education ### Court Reporting/Court Reporter Poway Adult School ### Skillcrush ### Doctor of Optometry (O.D.) in Optometry Western University of Health Sciences ### Bachelor of Arts (B.A.) in Psychology San José State University ## Contact & Social - LinkedIn: https://linkedin.com/in/michellelnguyen --- Source: https://flows.cv/michellenguyencsrcvrcm JSON Resume: https://flows.cv/michellenguyencsrcvrcm/resume.json Last updated: 2026-04-13