# Michelle Sung

> Driving product design visibility within technically complex spaces

Location: New York, New York, United States
Profile: https://flows.cv/michellesung

As a digital product designer, I make, test, and iterate on design decisions based on as many known factors as possible, like user research, customer feedback, and other channels of behavioral observation. I currently design for B2B / Enterprise SaaS but cut my teeth in B2C digital content, online advertising & marketing. I enjoy making icons every so often.

Design aside, I enjoy casual analysis on topics like pop culture, personality frameworks, and human behavioral trends. At home, I am a wife, and mom to two pandemic kids. We had a wonderful dog, Poundcake, who got to meet many coworkers and who was laid to rest Sept 2023.

## Work Experience
### Senior Product Designer @ Teleport
Jan 2025 – Present | Oakland, California, United States
Joined as third designer to drive product design impact for Teleport, an infrastructure access platform that helps enterprise customers secure their employee identities, machines, and AI agents.

### Head of Operations @ Personal Growth
Jan 2024 – Jan 2025 | New York, New York, United States
Fortunate for this time to reset, I'm attending to personal creative pursuits (won a blue ribbon for crochet at a local county fair), wellness goals, home life streamlining, and networking/portfolio prep for the next great opportunity.

### Head of Product Design @ Beyond Identity
Jan 2020 – Jan 2024 | New York, New York, United States
Operated as senior design manager and player coach. Established product design process for introduction stage of startup finding product-market fit. Built the company's first product design team & interim managed technical writing in engineering-led environment. Laid groundwork on product design-informed data architecture to enable experiential improvements for our core feature technology.

### Founding Designer @ Beyond Identity
Jan 2019 – Jan 2020 | New York, New York, United States
Designed MVP experience across 1 web app and 4 clients that achieved product-market fit in competitive & rapidly-evolving market.

### Principal Designer @ SecurityScorecard
Jan 2019 – Jan 2019 | New York, New York, United States
Oversee product design operations spanning UX/UI efforts such as visual design, workflows, interactions, and user journeys. Establish & maintain product design process to align with roadmap timelines for product management and tech teams.

### Product Design Lead @ SecurityScorecard
Jan 2017 – Jan 2019 | New York, New York, United States

### UX Visual Designer @ SecurityScorecard
Jan 2016 – Jan 2016 | New York, New York, United States

### UX Design Consultant @ SecurityScorecard
Jan 2015 – Jan 2016 | New York, New York, United States

### User Conference Speaker, Pendomonium @ Pendo.io
Jan 2019 – Jan 2019 | Raleigh, North Carolina, United States
Authored and presented "The NPS Debate", a talk on the critique over the popular customer satisfaction survey, at Pendo's user conference, Pendomonium. 

The session reflected on the root of the concerns and provided attendees takeaways on potential blindspots with a new approach on the value of NPS to product teams in B2B settings.

### UX/UI Lead @ Pinch, Inc.
Jan 2015 – Jan 2015 | Jersey City, NJ
Lead design & research for early-stage startup mobile app. Reported to CEO. Interesting experience that prepped me for two-sided marketplace problem-solving at my next role.

### Art Director @ dailymotion
Jan 2013 – Jan 2015 | New York, NY
Worked with teams across Sales, UX, Marketing, Ad Operations, Social Media, and HR to design graphics for all US operations. Projects include digital branded experiences, custom advertising products, original programming video graphics, video production, UX visual design, print ads, and email newsletters

### Senior Designer @ dailymotion
Jan 2011 – Jan 2013 | New York, NY
Art-directed and designed visual identity for custom advertising products, branded entertainment, and franchises in categories of music, film, technology, gaming, and lifestyle. Collaborated with multiple teams to deliver custom web executions for all US operations and maintain brand consistency across all display units

### Freelance Designer @ dailymotion
Jan 2010 – Jan 2011 | New York, NY
Designed visuals and site mocks for RFPs and new business pitches to drive sales. Managed graphic production for all digital sales campaigns to ensure client brand consistency.

### Graphic Designer @ Heavy
Jan 2009 – Jan 2010 | New York, NY
Designed key art and visuals for advertising products including key art, logos, game design, Flash interactive ads, and custom web experiences. Worked on production design for global digital sales campaigns. Clients: AT&T, AXE, Bud Light, Buffalo Wild Wings, FOX Entertainment, EA Games, UFC, and Warner Brothers Entertainment

### Graphic Design Intern @ Fresh Concentrate
Jan 2009 – Jan 2009 | New York, NY
Created brand, logo, and site concepts for web and print, spanning print ads for subways and buses, flyers, mailers, forms, program booklets, newspapers. Conducted pre-press reviews for final output. Clients: The New York City Mayor's Office, Rockefellar Philanthropy Advisors, The Ryan Health Network, The Asian American Legal Defense & Education Fund


## Education
### B.S. in Applied Mathematics
Columbia University

### Certification in Digital Graphic Design
Parsons School of Design - The New School

### Certification in UX
General Assembly


## Contact & Social
- LinkedIn: https://linkedin.com/in/michsung
- Website: https://michsung.com

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Source: https://flows.cv/michellesung
JSON Resume: https://flows.cv/michellesung/resume.json
Last updated: 2026-02-23