• Participated in a startup incubator competing for $25,000 in funding featuring a product that was a social media platform developed as a “LinkedIn” for high schoolers

• Built a minimum viable product of the platform using Node JS, Angular, Swift, MongoDB, and Vapor 4 and pitched to investors

• Used Agile methodology in the coordination of the effort with project management tools including Jira and Confluence.

• Utilized SCCM for mass deployments of Windows 10 operating system configurations to over 1,000 end users across international offices.

• Created documentation for known software issues and solutions for the Help Desk team to utilize when helping clients

• Acted as liaison between Help Desk team and desktop engineering team for complex issues involving programming and scripting (PowerShell)

• Responded over 100 tickets within the ServiceNow ticketing system while presenting findings from completed projects to management during the 12-week internship.

• Provided support for basic technical issues including password resets, profile updates, and account maintenance.

• Logged and tracked customer issues using the Spiceworks ticketing system

• Solved and closed over 300+ tickets while improving campus technology services documentation for clarity to reduce ticket load