Bridged a gap in the feedback loop between the support organization and product teams for Project Fi, Google's growing cellular network. Analyzed trends in the final tier of customer issue escalations to downstream tools to help agents of lower tier support more efficiently resolve similar issues in the future. Improvement of the "interrupt queue", the final tier of Project Fi support, offloads work that would otherwise be handled by software engineers on the product team, ultimately leading to support overhead scaling less than linearly for a linearly growing customer base.

Redesigned and implemented the complete user interface for an enterprise recovery and versioning platform for MongoDB and Cassandra. Rapidly prototyped mockups in Adobe Photoshop before implementing them using AngularJS. Responded to direct feedback from the CEO, CTO, and pre-release users to actively create more intuitive workflows and visual elements.

Worked along side the global market API team to experiment with different data serialization formats for a production environment, in particular, Google's protobuf, while still maintaining the ease of use of RESTful architecture and the human-readability of JSON for a development environment.

Developed a smart auto-complete vim plugin for programming languages using probabilistic modeling and machine learning.