# Miguel Pincay > Staff Product Designer at Ridgeline Location: New York City Metropolitan Area, United States Profile: https://flows.cv/miguelpincay Results-driven Senior Product Designer & Product Design Leader with a track record of delivering outstanding product experiences for FinTech and Industrial sectors. Specializing in product vision, cross-functional team alignment, lean UX, design systems, and prototyping to align business and user goals. ## Work Experience ### Staff Product Designer @ Ridgeline Jan 2024 – Present | New York, New York, United States ### Senior UX Consultant @ Capco Jan 2024 – Jan 2024 | New York City Metropolitan Area ### Lead Product Designer @ Strategic Financial Solutions NY Jan 2020 – Jan 2024 | New York, United States Led the design direction and strategic vision for Strategic Financial Solutions' complete product ecosystem, ensuring consistency across client portals, apps, and internal tools. Spearheaded the UX for their Salesforce Experience Cloud financial portal, resulting in 400% higher engagement, 32% more account registrations, 12% higher debt program completion, and 27% fewer customer service calls. Optimized their online loan application, reducing completion time from 35 to 6 minutes. Simplified document gathering, accelerating underwriting by 35%. Executed the UX for "Firstly," a financial wellness app expanding their market presence. Managed and mentored a 3-person design team. Partnered with Product to align user insights with business goals. Collaborated with Engineering on Agile processes for seamless design-dev coordination. Conducted UX research, presenting findings to executives. Gathered compliance requirements from legal teams. Led immersive workshops aligning client needs, business goals, and user-centric solutions for external and internal projects. ### Lead Product Designer @ Thomas Jan 2016 – Jan 2020 | New York City Metropolitan Area Design lead in the cross-functional efforts to redesign Thomasnet.com, the largest industrial information portal in North America, and its family of products into a unified and responsive platform ecosystem. Worked closely with UX researchers to expand our experimentation framework that led to the implementation of 200+ A/B tests; a process that brought monthly active users from an average of 760k to 1.7 million — an increase of 120%. Other projects included the complete redesign of Thomas - My Account, Marketing Landing pages for PPC campaigns, redesign of Thomas Catalog Platform, redesign of Thomas Catalog Platform CMS, Thomas Analytics Suite, and Social Media Campaigns. ### Design Manager - Content Solutions @ Thomas Jan 2008 – Jan 2016 Spearheaded the creation and implementation of the Thomas Catalog Platform Directed the design implementation of 3000+ eCommerce and non-eCommerce solutions Collaborated with in-house design team and external vendors for seamless execution Introduced innovative 2D and 3D CAD, along with BIM solutions Successfully deployed solutions adopted by industry giants Swagelok, Timken, and Oriental Motor, among many others ### Web & Graphic Designer - Thomasnet @ Thomas Jan 2002 – Jan 2008 | New York City Metropolitan Area Led the design transformation of Thomas Publishing from a 100-year-old book publisher to the largest portal in the industrial information industry in North America. I delivered a multitude of B2B and B2C marketing projects including corporate and trade show presentations, brochures, magazine ads, and trade show booth design while developing and ensuring proper use of visual guides and branding implementations. ### Graphic Designer @ Snickelways Jan 1999 – Jan 2001 Worked on the early versions of groundbreaking B2B websites, including The Vitamin Shoppe, TUMI, Fruit of the Loom, and Submarino.com (Brazil’s largest online market). ## Education ### Bachelor's degree in Computer Graphics & Publishing Bloomfield College Jan 1995 – Jan 1999 ### Certification in Advanced Usability and Accessibility Designlab Jan 2024 – Jan 2024 ## Contact & Social - LinkedIn: https://linkedin.com/in/miguel-pincay - Portfolio: http://www.MiguelPincay.com --- Source: https://flows.cv/miguelpincay JSON Resume: https://flows.cv/miguelpincay/resume.json Last updated: 2026-03-30