· Lead the store team to create an exceptional experience for customers and exceed sales goals

· Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience

· Reinforce customer service principles by coaching staff on their successes and challenges

· Utilize “Selling Essentials” and training resources to educate team on product, improve selling skills and achieving business goals

· Create a positive environment where all associates are treated fairly and with dignity in accordance with our “People First” Philosophy

· Ensure timely resolution of client service issues including delivery, pick-up, and outstanding issues through effective use and management of client information reporting system

Leading designers to achieve their quarter goal sales.

Solving any costumer issues.

Group work with other department managers to create competitive goal sales.