# Mika Avalos-Feehan

> Product Ops/Design

Location: Brooklyn, New York, United States
Profile: https://flows.cv/mikaavalosfeehan

UX and product design professional with a foundation in product support, operations, and client experience. Passionate about delivering human-centered solutions, optimizing processes, and making impactful contributions in dynamic environments.

## Work Experience
### Product Designer @ Compound
Jan 2024 – Jan 2025
Redesigned the sign-up/login experience, mapping user workflows, creating low-high fidelity wireframes to significantly reduce duplicate accounts.

Led end-to-end design of a new tax product from ideation to developer handoff, delivering a streamlined, user-centric experience.

Conducted user research and usability testing to uncover pain points, driving product recommendations that improved engagement and roadmap prioritization.

### Product Operations @ Compound
Jan 2021 – Jan 2024
Recognized as a subject matter expert, frequently solving product-related questions, and tasked with training new team members. Spearheaded the internal processes and workflows for bug-escalation, enhancing overall efficiency and team collaboration. Successfully launched Intercom to deliver faster response times, and automate issue resolutions.

### Quality Assurance Specialist @ Compound
Jan 2021 – Jan 2021
Coordinated and supported user acceptance testing with stakeholders and end-users. Collaborated closely with engineers, product managers, and designers to understand project requirements and provide QA insights. Provided training and guidance to team members on new releases, and processes.

### Customer Support Consultant @ Modern Fertility
Jan 2019 – Jan 2021 | San Francisco Bay Area
Modern Fertility emerged with a mission to demystify fertility and make it more understandable, approachable, and inclusive. The company offers accessible at-home fertility testing, comprehensive insights via personalized reports, and resources for family planning, and fertility preservation. 

As a Customer Support Consultant, I effectively engaged with customers using empathy and compassion to offer empowering information tailored to their individual needs. In addition, I contributed to the creation and maintenance of the internal team's knowledge base, alongside client-facing help resources. I also collaborated with the Marketing team to fulfill client orders and ensure efficient shipping deadlines.

### Customer Experience Specialist @ Lemonade Inc.
Jan 2018 – Jan 2019 | New York, NY
Lemonade specializes in renters' and homeowners' insurance with a commitment to social impact. As a certified B-Corp, the company donates a portion of its underwriting profits each year to a non-profit of each policyholder's choice. 

As a Customer Experience Representative, I assisted customers with product inquiries, billing questions, and consistently met and exceeded individual KPIs. I provided exceptional customer support via various channels, like email, and phone, and consistently maintained a 95%+ customer satisfaction rating.

### Product Management Intern @ LanguageLine Solutions
Jan 2016 – Jan 2016 | Monterey, CA


## Education
### UX/UI
Designlab

### Bachelor of Arts (B.A.) in Economics
Scripps College

### Santa Catalina School for Girls


## Contact & Social
- LinkedIn: https://linkedin.com/in/mikaylaavalosfeehan

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Source: https://flows.cv/mikaavalosfeehan
JSON Resume: https://flows.cv/mikaavalosfeehan/resume.json
Last updated: 2026-03-29