# Mikayla Tran, MBA > Senior Program Manager | Healthcare Informatics & Biotech Location: San Jose, California, United States Profile: https://flows.cv/mikaylatranmba Aspiring healthcare informatics professional pursuing an MS in Healthcare Informatics, combining a background in program management, data analytics, and process improvement. Passionate about applying technology to improve patient outcomes, drive operational efficiency, and support evidence-based decision-making in healthcare settings ## Work Experience ### Adjunct Instructor @ Evergreen Valley College Jan 2021 – Present - Instructed a diverse range of online/hybrid courses in Business and Management. - Collaborated as a member of the distance learning committee to support faculty in designing online courses and developing curricula. - Hosted webinars and online training programs for faculty and staff ### Genomic Data Research Trainee @ The Jackson Laboratory Jan 2025 – Jan 2025 • Conducted data analysis using SQL on genomic datasets to identify patterns and support experimental findings. •Collaborated with cross-functional teams, including engineering, product, customer success, and laboratory staff, to streamline research workflows and support CMC analytical deliverables. • Assisted in preparing research reports, presentations, and documentation aligned with regulatory standards. • Contributed to experimental protocols and documentation of results for publication. ### Product Operations Specialist @ Noodle Jan 2020 – Jan 2024 - Streamline end-to-end content creation workflow using Agile method and project management tools, resulting in a 25% reduction in delivery time for global learning solutions. •Develop design standards and evaluation workflow, leading to a 20% increase in product experience engagement. - Achieve 20% cost savings on project delivery by collaborating with stakeholders to gather requirements, prioritize features, and define product roadmaps. -Utilized data analysis to drive product decisions, enhance user experience, and identify opportunities for improvement across workstreams. ### Product Experience Designer @ Course Hero Jan 2022 – Jan 2023 | San Francisco Bay Area - Launched a new learner-centric design process, reducing the learning content development cycle from 6 to 3 months while delivering outstanding user experiences. - Managed two vendors to design DEI, manager, and upskill training programs for 450+ employees, driving global learning initiatives to successful closure. - Influenced leaders and departmental staff in exploring new product experience development, resulting in a 15% improvement in user adoption. ### Program Manager @ Course Hero Jan 2018 – Jan 2022 | San Francisco Bay Area - Oversaw a global team of 70+ leads and subject matter experts to create impactful product experiences - Saved $1.2M by streamlining product development processes, integrating change management strategies, and driving system improvements across initiatives. -Established strategic partnerships with four global partners to drive multiple global initiatives across the organization. - Led the alignment and prioritization of technology initiatives, managed the roadmap for a unified view, and handled communications. ### Senior Learning Consultant @ San Jose State University Jan 2020 – Jan 2020 | San Francisco Bay Area - Designed, developed, and evaluated the new Integrated Marketing Communications course, incorporating webcasts, case studies, video assignments, test preparation, and diverse assessments. - Consulted on and resolved user experience issues, revamping existing curriculum and creating a new curriculum with engaging experiential learning methods. - Provided training to professors on utilizing digital products and tools for online courses. Implemented and analyzed data-gathering activities to assess content quality. - Coordinated with faculty and publishers to assemble online content utilizing various delivery modes, such as instructor-led sessions, eLearning, and performance support tools. ### Customer Support Lead @ Gaatu Jan 2016 – Jan 2018 - Achieved a 20% increase in revenue by redesigning customer satisfaction and loyalty programs, standardizing operational processes, and implementing customer adoption initiatives in the US and China. - Led an international customer support team in developing product guides, how-to guides, and standard operating procedures for over 30 products. - Designed and implemented global training programs to enhance the performance of 30+ customer service agents. - Managed the global commercial pipeline and funnel for product development, utilizing best-practice sales analytics to generate actionable insights for regional and global leadership. - Collaborated with Engineering, Marketing, and Sales teams to prioritize and execute roadmaps, strategic plans, and individual projects/features in the relevant product area. - Analyzed weekly reports and sales metrics to prioritize customer success strategies, driving growth, engagement, and conversion. ### Aspiring Instructor @ San Jose State University Jan 2016 – Jan 2016 | San Francisco Bay Area - Led the development of an Online Course redesign initiative across 23 CSU campuses. Conducted extensive research on instructional models, including flip, hybrid/blended, active learning, SI, and e-learning platforms. - Integrated various supporting technologies, such as Screencastomatic, Google apps, iBooks, ProtorU, adaptive learning, and LMSs to enhance the interactive learning experience for students. - Utilized SQL and Tableau to analyze online data, gather insights, and redesign e-learning methodologies. ### Senior Instructional Designer @ San Jose State University Jan 2013 – Jan 2016 - Developed and delivered over 80 online training courses utilizing Camtasia, Instructure-Canvas, McGraw Hill-Connect, Blackboard, and Cengage-MindTap. - Hosted more than 30 online workshops, webinars, and conferences to promote the integration of technology into learning. - Conducted research and evaluation to enhance user interface designs and strategies for optimal learning engagement. - Created a comprehensive curriculum and content library for the Decisions Sciences Program, involving research, design, and analysis of course evaluations. - Produced and reviewed training materials for instructors and students, including web-based courses, interactive simulations, videos, guides, and online help, employing instructional design principles. - Actively participated in faculty research on technology, online education, learning and development, data analytics, consumer behaviors, marketing, and product management to stay updated on emerging applications. ### eLearning Developer/Advisor @ San Jose State University Jan 2013 – Jan 2015 - Created engaging online class layouts for over 10 hybrid and online courses on Canvas, incorporating learning materials from Connect and MindTap. - Designed effective learning materials and videos using Camtasia, YouTube, and Line. - Conducted over 50 online Webex meetings to demonstrate the use of Connect, MindTap, and Canvas. - Produced instructional videos, providing step-by-step guidance to students on navigating Canvas. - Consulted with faculty on curriculum development and teaching methodologies to enhance the student learning experience. - Assisted in organizing guest speaker events in traditional and hybrid courses, addressing student inquiries regarding learning materials and class activities. ### IT Analyst @ Cisco Systems Jan 2011 – Jan 2013 - Collaborated with Project Managers to define project scopes, milestones, and deliverables. - Developed BRD, FRD, process models, diagrams, charts, and other IT-related documents. - Managed requirements and action items throughout the project lifecycle using MSPS. - Conducted and analyzed internal customer satisfaction surveys for Cisco Global Infrastructure Services. ## Education ### Master of Science - MS in Healthcare Informatics University of San Diego ### Master of Business Administration (MBA) in Business Analytics San José State University ### Bachelor of Science (BS) in Marketing Honors, Accounting San José State University ### Certificate in Biotechnology Ohlone College ### Certificate in Leadership Principles Harvard Business School Online ## Contact & Social - LinkedIn: https://linkedin.com/in/mikaylatran12 --- Source: https://flows.cv/mikaylatranmba JSON Resume: https://flows.cv/mikaylatranmba/resume.json Last updated: 2026-04-05