• Drive cross-functional teams to deliver innovative digital products and services, blending strategic vision with hands-on execution to create user-centric, technology-driven solutions.

• Spearhead the integration of service design principles and emerging technologies to improve customer experiences across diverse industries, from financial services to healthcare.

• Lead workshops to align executive stakeholders on product vision, market opportunities, and technology roadmaps, ensuring strategic clarity and shared goals.

• Define and execute product roadmaps, integrating advanced research insights, business needs, and technological opportunities to deliver market-leading solutions.

• Produce actionable UX and product deliverables—including journey maps, prototypes, wireframes, and detailed specifications—to accelerate development cycles and improve market fit.

• Led product design initiatives for high-impact financial products, driving System Usability Scale scores above 80% and surpassing new asset targets by 15%.

• Collaborated with executive stakeholders to align product vision with the needs of high-net-worth and ultra-high-net-worth clients, translating complex requirements into differentiated experiences.

• Pioneered service design and design thinking workshops to shape long-term product strategies and drive innovation across multiple channels and platforms.

• Fostered a culture of experimentation and rapid iteration, empowering teams to integrate emerging technologies and continually improve product offerings.

• Directed global design and product strategy teams, delivering transformative digital solutions across enterprise, mobile, and wearable platforms.

• As part of the Apple + IBM partnership, lead product design teams through creating groundbreaking industry-specific iOS applications that integrated AI, analytics, and enterprise data, redefining workflows and operational efficiency.

• Drove rapid prototyping and MVP development using emerging technologies from IBM Research, enabling swift validation and market readiness.

• Managed product strategy workshops with senior executives worldwide, resulting in actionable roadmaps and prioritized capability development.

• Built and scaled high-performing design and product teams, mentoring talent to deliver business outcomes and strengthen organizational design maturity.