• Engineer and enhance software solutions across multiple programming languages to support both client-facing applications and internal productivity tools

• Design, develop, and maintain robust API-driven web applications enabling seamless integration between client systems, CRM platforms, and external web services

• Conduct in-depth technical analysis and troubleshooting to resolve complex software issues, delivering timely support to both internal teams and external clients

• Manage and optimize ETL pipelines for real-time and scheduled reporting, powering dynamic dashboards in Power BI and Snowflake

• Partner with professional services and clients to deliver proof-of-concept solutions and accurate development estimates aligned with business goals

• Architect and deploy monitoring tools that proactively detect and prevent SLA breaches across diverse client endpoints

• Configure and test web applications in local environments to ensure stability and performance prior to deployment

• Collaborate with R&D to explore and prototype innovative features, including AI-powered image recognition and future-facing enhancements

• Author comprehensive documentation for software modifications and create user-friendly training materials to support successful adoption of new applications

• Designed and maintained proprietary ETL pipelines supporting weekly business-critical processes, leveraging DevOps principles for reliability and scalability

• Administered and enhanced mid-sized enterprise computer systems, including custom software development, system support, and disaster recovery planning

• Automated on-demand tasks and optimized performance across 100+ workstations, servers, and peripheral devices to ensure seamless operations

• Led end-to-end project management for all software and hardware initiatives, consistently delivering on time and within budget while aligning with strategic priorities

• Reengineered infrastructure with upgraded hardware and scalable software systems to future-proof operations and support business expansion

• Orchestrated a major office relocation and system overhaul, coordinating closely with vendors and specialists to achieve zero data loss and minimal downtime

• Ensured robust network connectivity across local and wide area infrastructures, maintaining high availability and secure access

• Developed and deployed internal tools to streamline workflows and deliver actionable insights for operational consistency

• Designed, developed, and maintained relational databases and dynamic reports using MySQL, FileMaker, Power BI, and Workbench to support business operations and decision-making

• Served as lead database administrator, overseeing query optimization, data security protocols, and disaster recovery strategies

• Ensured data integrity and consistency through custom scripts and functions tailored to business logic and update workflows

• Engineered performance utilities, ETL processes, and automation scripts using JavaScript, XML, and AppleScript to streamline data handling and reduce manual effort

• Built and populated database tables, crafted reusable queries, and developed user-friendly dashboards enabling staff to export datasets as CSV merge files and Excel spreadsheets

• Supervised a team of production operators across pre-production (proofreading, color correction) and post-production workflows including high-yield color output, wide-format printing, plot-cutting, and banner finishing

• Maintained rigorous quality control standards for all printed materials, ensuring flawless execution prior to customer delivery

• Thrived in a high-volume, fast-paced environment with minimal margin for error, consistently meeting tight deadlines and client expectations

Supervised a team of grocery clerks in shelving the store with supplies and goods;

Also set up plans and schedules to keep production steady.